Harm Reduction Program Manager

About the role

The Harm Reduction Program Manager (HRPM) will coordinate the delivery of essential harm reduction services during extended hours (M-F 12:00 pm to 8:00 pm) and Saturdays (10 am to 6 pm).

Responsibilities

• Provide ongoing coaching, feedback and performance evaluation to a team of 7-8 harm reduction staff.
• This would include weekly supervision meetings, follow-up on program incidents, develop and implement appropriate or required trainings, oversee workflows of the extended hours team and provide support or address challenges as needed.
• Oversee the training, services, and documentation of Harm Reduction Specialists during evening and weekend hours.
• Create weekly schedule of staff and peer support and update with call outs or program changes.
• Lead response to participant crises and program incidents, ensuring appropriate de-escalation and follow-up with clients and staff on incidents that occur during these hours.
• Ensure timely documentation, investigation and resolution of incidents and activities that interfere with day-to-day operations during evening and weekend hours.
• Assess and investigate and conclude incident reports as needed with preventative strategies where applicable.
• Provide program participants with referrals, care coordination, and follow up, as needed.
• Engage participants with individual and group counseling sessions.
• Educate target populations on Harm Reduction and agency wide services.
• Congnorate the provision of HIV and Hepatitis rapid testing and counseling services. Coordinate referrals as needed.
• Maintain communication with Health Services staff for the successful coordination of medical and psychiatric services.
• Assist clients on referral and care coordination efforts and services initiated by other harm reduction and medical staff.
• Participate in case conference meeting as needed.
• Generate monthly narrative and data reports for evening and Saturday services.

Requirements

• Minimum of a bachelor’s degree and case management experience preferred.
• A minimum of 3 years of supervisory experience in Human services preferred.
• Knowledge or experience with the Harm Reduction populations.
• Experience with group facilitation.
• Knowledge of Hepatitis, HIV, and STIs care coordination and education.
• Able to provide clear and consistent directives and communication to staff.
• Able to work with diverse populations and culturally aware.
• Good verbal, written, communication and interpersonal skills.
• Use of computer software --Microsoft Office Suite including Word and Outlook calendaring, and Excel.
• Experienced working with AIRS, EShare, and ECW helpful.
• Culturally aware and sensitive to PWUD (People Who Use Drugs), PLWHA (People Living with HIV/AIDS), LGBTQAI, YIDU (Young Intravenous Drug Users), SMI (Severe Mental Illness), and MSM (Men who have Sex with Men)

Qualifications

• Prefered Trainings: Basics of HIV and Hepatitis care coordination, Motivational Interviewing, Cultural Sensitivity Training, Trauma Informed Care, Crisis Intervention, Needle Stick Training, HIV Confidentiality, Risk Reduction Counseling, De-escalation and Conflict Resolution, Significance of knowledge of health-related issues faced by injection drug users, Awareness of injection drug user networks, norms and culture, Sensitivity to the needs of the homeless population, including families.
• Self-directed, motivated and able to work independently and as part of a team.
• Bilingual in Spanish/English helpful.

Skills

• Frequent standing and sitting for prolonged periods.
• Occasional lifting and moving objects up to 25 pounds in ordinary office related tasks.

Benefits

We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.

Pay

Compensation Range: $24/hr - $28/hr commensurate with experience

Schedule

Extended hours (M-F 12:00 pm to 8:00 pm) and Saturdays (10 am to 6 pm)

Job Title

Harm Reduction Program Manager (HRPM)

Company

Housing Works