Harley Davidson Service Advisor

Responsibilities

• Maintain CSI rating as established by Management.
• Maintain a dealership-prescribed standard for "hours per customer repair order written" and "effective labor rate".
• Ensure all documents, such as repair orders and invoices, are accounted for.
• Achieve the forecast established by the Service Manager.
• Greet customers in a timely, friendly manner.
• Obtain customer and vehicle data.
• Schedule appointments using the appropriate systems.
• Obtain customer's signature on repair order; provide customer with a copy.
• Communicate with customers to determine the nature of the mechanical problem(s).
• Advise customers of the importance of maintaining their vehicles in accordance with the manufacturer's recommended maintenance schedule.
• If additional service work is needed, explain details to the customer, including additional cost and time considerations.
• Secure appropriate approval and authorization numbers from the service contract company prior to repairs.
• Document the exact repair instructions on the repair order and initiate vehicle inspection.
• Provide accurate estimates for labor and parts to customers.
• Detail on the repair order if special arrangements are to be made for pick up/delivery.
• Transfer information to the invoice.
• Follow up with customers on unsold repairs.
• Follow up progress of each repair order.
• Contact customers regarding any changes in the estimate or completion time.
• Record changes on repair order.
• Handle telephone inquiries regarding work-in-progress and appointments.
• Compare final invoice with original repair order. Review for completion and accuracy.
• Accept cash and credit payments.
• Keep cash register accurate.
• Deliver vehicle to customer and answer any questions.
• Keep Quick Pricing Guide, Multi-Point Inspection, Maintenance Menus and other service department forms up-to-date.
• Complete training as directed by supervisor.
• Follow policies and procedures as set forth in Employee Handbook.

Requirements

• High school diploma or equivalent.
• Previous powersports experience preferred.
• Honda-Davidson experience a plus.
• Willing to undergo background check.
• Valid Motorcycle and Driver's License with M endorsement.

Benefits

• Medical, Dental, Vision, Life Insurance.
• 401k.
• Paid Holidays.
• Weekly Paychecks.

Pay

$40,000-$50,000

Schedule

Not specified