Hardware Technical Specialist

Location: Hawthorne, California (On-site)

About the role

This position involves supporting a high-performance computing (HPC) supercomputer at a customer site. The role requires reporting on-site five days a week and working with both the customer and remote teams to maintain system availability and uptime. The work includes daily break-fix tasks, extensive troubleshooting, and parts replacement across the system. You will respond directly to customer requests and assignments, providing technical and operational support.

Responsibilities

• Maintain Linux Supercomputer systems availability for the customer.
• Perform hardware diagnostics and repairs as required.
• Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management.
• Work under the direction of a Project/Technical Manager and with customer-nominated representatives.
• Provide advice on solution and integration opportunities.
• Contribute to knowledge tools and communities, ensuring project learnings are documented and shared.
• Diagnose complex technical problems to their root cause in a multi-technology environment.
• Conduct or lead oral status and technical interchange meetings with clients.

Requirements

• Bachelor of Arts/Science or an equivalent degree in computer science or a related area of study. Without a degree, three additional years of relevant professional experience are required (8+ years in total).
• 5+ years of Linux HPC-related experience, with a focus on large-scale HPC system administration and hardware support.
• Strong experience with current versions of Linux/Unix operating systems, file systems, networking, and security (Red Hat/CentOS or equivalent).
• Proficiency in HPC Hardware, HPC Software, and Break/Fix procedures.
• Working knowledge of Linux operating systems such as RHEL or SLES is preferred.

Skills

• Ability to work effectively in a team environment.
• Excellent interpersonal, customer relations, and problem-management skills, with the ability to stay calm and professional under pressure while working to strict deadlines.
• Ability to clearly document processes and procedures.
• Advanced level of technical or functional knowledge.
• Ability to perform or drive resolution of problems on combinations and interactions of products.
• Demonstrates the use of consulting skills, including questioning, listening, and influencing.

Work Environment

This role requires being on-site at the customer location five days a week during standard business hours, from 8 a.m. to 5 p.m. Occasional travel for training and hardware repairs will be required.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for consultants and a certified Career Coach.