Hardware Support Technician
Cognizant · Dallas, TX · 6 days ago
On-siteInformation TechnologyFull-time
Location: Dallas, TX
About the role
1–3 years of experience supporting and troubleshooting desktops, workstations, notebooks, and similar devices. Strong communication skills and customer-management experience with clients in and outside the U.S. The position includes weekly reporting, inventory management, supplier coordination, and other administrative tasks.
Responsibilities
- Provide hardware break-fix support, typically via whole-unit swap
- Manage on-site spares inventory
- Deliver deskside support and execute installations/changes
- Maintain excellent customer service
- Follow defined processes and work instructions, including proactive and reactive escalations
- Interface with end users, management, VIPs, and local technical staff
- Troubleshoot Macintosh, Windows, Linux, and mobile devices
- Configure and support LAN, WAN, wireless, VPN, and VLAN networks
- Asset-tag incoming equipment and update the asset-management system
- Provide weekly reports on physical inventory counts and hardware outflows
- Coordinate with external suppliers to schedule repairs for damaged/malfunctioning hardware
Skills
- User IT infrastructure: desktops, laptops, printers, handhelds, smartphones
- Microsoft Windows desktop operating systems and Office productivity applications
- Microsoft Office suite (Outlook, Word, Excel)
- Effective communication in English and local languages
Top Skills
- Windows – 6+ years (Expert)
- Hardware – 5+ years (Expert)
- ServiceNow – 5+ years (Expert)
- Apple Macs – 2 years (Basic Knowledge)
- Office 365 – 3 years (Medium)
- Adobe – 3 years (Medium)