Hardware Support Technician

Location: Dallas, TX

About the role

1–3 years of experience supporting and troubleshooting desktops, workstations, notebooks, and similar devices. Strong communication skills and customer-management experience with clients in and outside the U.S. The position includes weekly reporting, inventory management, supplier coordination, and other administrative tasks.

Responsibilities

• Provide hardware break-fix support, typically via whole-unit swap
• Manage on-site spares inventory
• Deliver deskside support and execute installations/changes
• Maintain excellent customer service
• Follow defined processes and work instructions, including proactive and reactive escalations
• Interface with end users, management, VIPs, and local technical staff
• Troubleshoot Macintosh, Windows, Linux, and mobile devices
• Configure and support LAN, WAN, wireless, VPN, and VLAN networks
• Asset-tag incoming equipment and update the asset-management system
• Provide weekly reports on physical inventory counts and hardware outflows
• Coordinate with external suppliers to schedule repairs for damaged/malfunctioning hardware

Skills

• User IT infrastructure: desktops, laptops, printers, handhelds, smartphones
• Microsoft Windows desktop operating systems and Office productivity applications
• Microsoft Office suite (Outlook, Word, Excel)
• Effective communication in English and local languages

Top Skills

• Windows – 6+ years (Expert)
• Hardware – 5+ years (Expert)
• ServiceNow – 5+ years (Expert)
• Apple Macs – 2 years (Basic Knowledge)
• Office 365 – 3 years (Medium)
• Adobe – 3 years (Medium)