Hardware Support Technician

Carlton Fields is seeking a Hardware Support Technician for its Miami office.

Responsibilities

• Install and configure computer and phone equipment, including site preparation
• Manage video conferencing
• Perform diagnostics, repairs, upgrades and ongoing support for hardware
• Perform diagnostics, repair and ongoing support for software in a Windows 11 environment
• Assist in managing administrative tasks such as physical inventory of hardware and software license compliance

Qualifications

• A minimum of 1-2 years hardware field service experience, technical phone support or equivalent
• Thorough knowledge of hardware products and software capabilities
• Excellent communication and customer service skills
• Must be self-motivated and self-directed
• Must be willing to answer calls after normal working hours as part of an on-call rotation

Benefits

• Medical, dental, and vision insurance
• Life, accident, and disability insurance plans
• 401(k) retirement benefits
• Commuter benefits
• Well-being programs
• Annual discretionary bonuses based on performance
• Profit-sharing contributions based on eligibility and firm profitability