Hardware Support Specialist II

Location: Global Cellulose Fibers – New Bern, NC Mill (onsite). Address: 1785 Weyerhaeuser Rd, Vanceboro, NC 28586. Category/Shift: Salaried Non-Exempt, Full-Time.

Pay

$71,300 – $95,000. Multiple factors, including individual experience, skills and abilities will determine where an employee is placed in the pay range.

Responsibilities

• Provide basic hardware support across the Global Cellulose Fibers New Bern, NC mill manufacturing environment.
• Troubleshoot hardware issues and install, configure, and maintain devices in both office and manufacturing settings (including operating systems, drivers, and peripheral devices).
• Manage hardware-related order tracking, technical certifications, and warranty issues.
• Troubleshoot and resolve escalated desktop infrastructure incidents, including workstations (computers, printers, tablets, handhelds, smartphones, and peripheral devices), network (LAN equipment, access points, Wi‑Fi, PLTE, racks, and wiring).
• Vendor management: coordinate vendors supporting infrastructure at the facility (e.g., warranty service, LAN enhancements/repairs, printer support, and e‑waste).
• Under direct supervision, act as a liaison with other IT support groups, facility management, and vendors.
• Assist with planning, designing, and implementing hardware solutions in accordance with IT standards and business direction.
• Support hardware deployment for projects initiated by IT and business partners.
• Under some supervision, coordinate device roadmap and refresh projects for the GCF business (e.g., PCs, printers, handhelds, and VMUs) and other projects as assigned.
• Provide remote and/or on‑site support for facilities without