Computer Support Specialist II
Grade Level 43 | Salary Range $19.56–31.29/hour | Full-time staff position
About the Role
The University of Kentucky is seeking a Computer Support Specialist II to serve as a Regional Extension Information Technology Contact supporting Cooperative Extension Service offices throughout western Kentucky. Based at the Research and Education Center in Princeton, Kentucky, this role provides frontline technical support, technology consulting, and network assistance for 17 Cooperative Extension Service offices. The successful candidate will help ensure employees have reliable technology resources while supporting daily operations, cybersecurity awareness, and long-term technology planning.
Responsibilities
- Provide desktop, server, network, and technology support for assigned Cooperative Extension Service offices
- Troubleshoot hardware, software, connectivity, and system issues while delivering responsive customer service
- Consult with Extension personnel on technology purchases, equipment selection, and IT planning
- Support the deployment, maintenance, and security of university technology resources
- Provide basic user training on operating systems, software applications, and supported technologies
- Assist Extension personnel with secure computing practices and technology-related risk mitigation
- Collaborate with regional and statewide IT support teams to share knowledge, resolve complex problems, and improve service delivery
- Travel regularly to supported offices to provide onsite assistance and technology support
Requirements
- Bachelor’s degree
- 1 year of related experience
- Strong technical knowledge of computer hardware, software, networking, and IT support practices
- Excellent troubleshooting and problem-solving abilities
- Strong customer service and communication skills
- Ability to work independently while effectively collaborating with a larger support team
- Strong organizational skills and attention to detail
- Commitment to continuous learning and staying current with technology trends and cybersecurity practices
Skills & Knowledge
- Microsoft Operating Systems, Office Suites, Mac OS
- Peer-to-peer networking
- Strong technical and troubleshooting skills
- Strong verbal and written communication skills
- Ability to function within a collaborative team-oriented environment
- Strong customer service skills
Benefits
- Meaningful impact: Support Extension professionals who serve communities across Kentucky
- Variety of work: Combine technical support, training, consulting, and problem-solving responsibilities
- Professional growth: Expand expertise across networking, systems support, cybersecurity, and customer service
- Hybrid flexibility: Opportunity for hybrid work arrangements with approval
- Unique setting: Work from the Princeton Research and Education Center while supporting offices throughout Western Kentucky
- UK’s exceptional benefits package
Pay
$19.56–31.29/hour
Schedule
Monday–Friday, 8:00 AM–5:00 PM (40 hours/week)
Physical Requirements
This position requires lifting, pushing, or pulling objects up to 25 lbs.