Computer Support Technician II

About the role

The Computer Support Technician II position is responsible for maintaining and troubleshooting various hardware and software systems within the organization. This role requires a high degree of interpersonal skills due to frequent personnel contact.

Responsibilities

• Inventory, document, and inspect various hardware and software computer systems.
• Affirm compliance with Company IT policies and procedures.
• Identify and recommend corrective actions for areas of non-compliance.
• Troubleshoot hardware and software issues, including desktop/laptop computers and printers.
• Install and test hardware and software on company computers.
• Deploy new computers and assist with moves to new locations.
• Clean and maintain computers, printers, and other office equipment.
• Use word processors, spreadsheets, and other applications.
• Research, order, and track parts.
• Maintain logs and files and prepare related reports to supervisors.
• Familiarity with network cable installation, RJ45 and RJ11 connections, and basic soldering/crimping procedures.
• Support manufacturing software and initiatives.
• Support internal phone system and users.
• Assist with report writing.
• Perform related duties as required.

Requirements

• One to three years previous computing technology experience, preferably with a PC and TCP/IP Networking.
• A pleasant demeanor is essential due to the high degree of personnel contact.
• Good written and verbal communication skills, with the ability to communicate information tactfully.
• Detailed hardware and software configuration and troubleshooting skills.
• Excellent customer service skills.
• Ability to learn quickly and perform tasks with minimal supervision.

Qualifications

• High School education.

Skills

• Understanding and use of word processors, spreadsheets, and other applications.
• Basic knowledge of network cable installation, RJ45 and RJ11 connections, and soldering/crimping procedures.
• Supporting manufacturing software and initiatives.
• Supporting internal phone system and users.
• Assisting with report writing.
• Performing related duties as required.

Benefits

• Physical demands include seeing, speaking, hearing, standing, walking, sitting, lifting up to 50 pounds, carrying up to 25 pounds, pushing, pulling, climbing, bending, reaching, grasping, handling, stooping, crouching, kneeling, crawling, and balancing.
• Environmental conditions are inside 90% and outside 10%.

Pay

Compensation details are not specified in this posting.

Schedule

Schedule details are not specified in this posting.