Hardware Support Specialist - French Speaking

About the role

This particular position also requires registering with the state of Utah as an Alarm Agent. This process includes a federal background check/fingerprinting and an application. This is separate from the background check you would complete for general employment eligibility at LVT.

Responsibilities

• Diagnose electrical issues using voltage, current, temperature, and relay-state charts
• Provide phone support for field technicians and partners
• Aid field technicians in overcoming mechanical issues during an installation or repair
• Provide a detailed report of replacement parts needed for repairs
• Document all interactions with field technicians accurately and completely
• Maximize your effectiveness by resolving a high percentage of incoming requests, only escalating when necessary

Qualifications

• Able to use a multimeter to troubleshoot a low-voltage DC system
• Experience assembling or repairing mechanical and electrical components
• Experience and desire to research and resolve technical issues utilizing manuals or other training materials
• Be able to determine definitively the difference between a component or configuration issue
• Required: Fluency in French, both written and verbal

Benefits

• Comprehensive health, dental and vision coverage
• Retail benefits (401k match up to 4%)
• Flexible PTO