Hardware Specialist

Location: North Salt Lake, Utah (On-site)

About the role

The Hardware Specialist plays a vital role in supporting retail IT hardware operations by managing service requests, tracking assets, and ensuring accurate and timely equipment handling. This position contributes to the full hardware lifecycle through shipping, receiving, returns processing, and warehouse organization. The successful candidate will help maintain warehouse efficiency, safety, and reliable support for various store locations and external vendors.

Responsibilities

• Support store and vendor hardware requests following assigned IT service management tickets
• Accurately track IT hardware assets within the asset management database
• Monitor shipping and return queues to ensure timely responses and systematic updates
• Receive inbound deliveries from common carriers and less-than-truckload transport vehicles
• Perform break-fix tasks, including building personal computers, troubleshooting, and resolving hardware issues
• Properly sort returned hardware to quality assurance, refurbishment, or disposal locations
• Engage in general warehouse duties such as packaging equipment, loading, and unloading
• Maintain an organized and safe warehouse environment to achieve operational goals
• Collaborate with team members and communicate effectively across various internal departments

Requirements

• Experience: One or more years of experience demonstrating initiative, collaboration, and adaptability in a hardware support or warehouse environment. Reliable transportation and a strong commitment to consistent attendance are required.
• Technical Skills: Proven experience or strong interest in building computers, troubleshooting gaming setups, or configuring computer hardware. Familiarity with basic computer operations and experience utilizing ticketing systems is required.
• Physical Requirements: Ability to lift and move equipment weighing up to 50 pounds. Ability to stand, bend, and walk for extended periods in a warehouse environment.

Preferred Qualifications

• Direct experience utilizing ServiceNow for ticket tracking and asset management
• Previous experience in a retail IT support or logistics role

Benefits

• Medical, dental, vision, life, disability, and other insurance plans
• Employee Stock Purchase Program (ESPP)
• 401(k) program with company match after 12 months of tenure (eligible to contribute typically within 30 days of starting)
• Health Savings Account (HSA) on the HDHP plan
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• Corporate discount savings program and other discounts
• On-demand training program
• Access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure
• Certification discounts and perks for associations including CompTIA and IIBA
• Dedicated customer service team for consultants addressing benefits and resources
• Certified Career Coach