Hardware Field Technian

Essential Duties And Responsibilities Image and ship laptops/desktops to teammatesManage all IT inventory at the Marathon Health Indianapolis location, including:Maintaining appropriate inventory levelsAuditing inventory for accuracyShipping and receiving inventoryFollowing up with users to ensure timely equipment returnProvide general in-person and remote desktop support, including user setups and troubleshootingProvide audio-visual support for meeting roomsManage tickets to ensure timely resolution and appropriate escalationFollow and maintain technical documentation related to the roleDeliver excellent customer service to in-office executives and remote employeesAdhere to security, HIPAA, and other IT policies Experience Associate's or Bachelor's degree in IT or a related field, or equivalent experience Knowledge, Skills, And Abilities Excellent time management and prioritization skillsAbility to work independentlyAbility to problem-solve and troubleshoot issues with or without documentation, escalating appropriatelyExcellent communication and customer service skillsSelf-motivated, with the ability to learn new things independently in support of the roleStrong attention to detailAbility to manage and audit in-office IT inventory and identify ordering needsAbility to identify documentation needs and take ownership of creating documentationAbility to prioritize tasks based on service desk and customer needs Computer Skills Experience imaging computersMicrosoft Windows and macOS support experienceGeneral IT desktop support skillsBasic knowledge of Active Directory and Microsoft 365Telephony support experience (preferred)Mobile device management (MDM) support experience (preferred)Basic networking experience (preferred) Licenses and Certifications CompTIA A+ and/or Network+ (preferred)Microsoft desktop-related certifications (preferred) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Netfor, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Netfor, Inc. participates in E-Verify. Netfor, Inc. will not sponsor applicants for work visas. Powered by JazzHR pBljH3oNoH