Hardware/Software Field Service Technician

Responsibilities

• Troubleshoot and resolve common hardware and network issues including video cards, desktop/laptop issues, cabling and physical layer networking issues, and printer troubleshooting and/or maintenance.
• Provide local and remote Technical Support Services for end users.
• Diagnose and resolve problems with desktop systems, printers, digital senders, mobile devices, and other standard office equipment.
• Complete basic hardware work as directed, such as cable management, desktop PC installation, monitors, KVM's, and laptop imaging and issuance.
• Provide input and update to standard operating procedures.
• Congduct validation of ticket information to ensure completeness and accuracy and escalate issues via the ticketing system and request for assistance as needed.
• Participate in/lead special projects and day-to-day operations.
• Consistently remain customer-focused and provide a high level of customer service.
• Interact daily with supervisor, peers, and customers and provide polite and friendly customer service.
• Perform administrative and operational tasks aligned with established standards, Policies, and procedures.
• May provide leadership to small teams or team members.

Qualifications

• Experience with satellite communications systems such as Starlink
• Proven experience with Windows operating systems, demonstrating versatility in managing diverse environments.
• Advanced proficiency in Windows Server, infrastructure management, PowerShell scripting, and Linux administration.
• Hands-on experience with SCCM, OS management, DNS, SAN, group policy, DHCP, and Microsoft Windows technologies.
• Strong analytical and troubleshooting skills to diagnose and resolve complex technical issues effectively.
• Minimum 4 years' experience.
• Secret clearance
• IT certifications preferred but not mandatory (ie. Network+, Security+, A+, CYSA+)

Benefits

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.