Hardin Operations Lead

Key Areas Of Responsibilities And Specific Job Tasks

• Acquire, Organize, Digitize, Preserve, and Provide Information Resources and Services
• Cook up workflows and operational practices that support access to library resources, services, and spaces
• Provide oversight and guidance for resource sharing workflows and service continuity, including backup support and escalation for complex issues as needed
• Collaborate with staff and partners to identify workflow improvements and resolve service issues involving university offices, vendors, and partner libraries
• Maintain operational documentation and procedures that support consistent service delivery
• Instruct, Consult, and Public Services
• Cook up daily public service operations, including service desk activities and staffing coverage
• Collaborate with the Assistant Director, librarian staff, and operational staff to maintain evening and weekend service coverage and continuity
• Provide operational guidance and escalation support for circulation, resource sharing, and public service issues
• Support outreach, communication, and service initiatives that enhance user access and experience
• Assist library users with directional, reference, circulation, and technology support, including referrals to appropriate campus and library resources

Qualifications

• Bachelor’s degree or an equivalent combination of education and related work experience
• Minimum of one-year related experience in a lead or supervisory role
• Excellent interpersonal and communication skills, with the ability to interact effectively and professionally with a variety of user populations
• Proficient experience using technology; hardware (PCs, printers, scanners, etc.) and software (Microsoft Office Suite, common web browsers, etc.)
• Ability to learn new technology as required for the position
• Supervisory experience, including hiring, training, scheduling, coaching, and performance management of staff and/or student employees
• Ability to troubleshoot and resolve operational and service issues, exercising sound judgement and decision making
• Demonstrated ability to work collaboratively with colleagues, library users, and campus partners