Hard Armor Inside Sales Support

About the Role

The Hard Armor Inside Sales Representative generates revenue and supports customers in Domestic, International, and Federal law-enforcement. This role focuses on managing inbound inquiries, providing product recommendations, and guiding customers through the purchasing process for hard armor products, including ballistic plates, shields, helmets, and protective solutions.

Responsibilities

• Oversee the full product lifecycle from concept to end-of-life for hard armor lines.
• Define and execute product strategies aligned with customer needs, market demands, and organizational objectives.
• Collaborate with R&D, Sales, Marketing, and Engineering to develop and refine product roadmaps.
• Maintain deep knowledge of industry standards (e.g., NIJ) and ensure compliance across all products.
• Work closely with Sales Representatives on a daily basis to address real-time production issues and bottlenecks.
• Ensure customer orders are completed on time, within budget, and meet or exceed quality standards.
• Provide hard armor product sheets and specifications upon request.
• Monitor bid postings and ensure Sales Representatives are aware of bids in their assigned territory.
• Review bidding requirements and summarize them for Sales Representatives.
• Follow up with customers as needed from proposal/bid to order.
• Support senior sales personnel and work with Customer Service to ensure order accuracy.
• Independently manage smaller accounts under Sales Representatives' supervision.
• Submit sample requests and follow them through the order entry and production process.
• Work directly with distributors and end users in support of sales efforts.
• Collaborate with production personnel to expedite orders when necessary.
• Monitor custom orders from engineering through production, assembly, and shipping to verify end-user requirements and timeframes are met.
• Anticipate potential order problems and work to avoid them.
• Maintain the company’s safety and quality standards, ensuring a safe and clean work area.
• Perform other related duties as required and assigned.

Competencies

• Cognition: Processes thoughts and experiences effectively, including decision-making, innovative thinking, analysis, judgments, and problem-solving. Examines information to draw conclusions, develop creative ideas, and make informed decisions considering all facts, goals, constraints, and risks.
• Communication: Communicates clearly with others, avoiding ambiguity in speaking, writing, listening, and reading. Expresses ideas and facts orally and in writing, understands others, and grasps written information.
• Interaction with Others: Maintains professionalism by encouraging teamwork, building constructive relationships, promoting cooperation, and embracing diversity.
• Personal Effectiveness: Uses personal resources efficiently to achieve work objectives, including accountability, adaptability, customer focus, safety awareness, and continual learning.
• Management: Structures and directs others to meet company goals through coaching, leading, organizing, and self-managing. Supports co-workers' growth, promotes company objectives, prioritizes tasks, and maintains composure in stressful situations.

Requirements

• Bachelor’s Degree or minimum of three (3) years of sales, military, police, or protective solutions industry experience.
• Proficient in word-processing software, spreadsheets, and database programs.
• Ability to create, compose, and edit written materials.
• Ability to work independently, find solutions to problems, and interact directly with customers while maintaining a positive impression of the company.
• Effective technical writing skills and strong interpersonal and communication skills, both written and verbal.
• Ability to present in meetings and large committees.
• Must read, write, and understand Basic English.
• Must be authorized to work in the USA.

Physical Demands and Working Conditions

• Requires sitting for prolonged periods.
• Requires dexterity and coordination to handle files, boxes, and materials.
• Requires minimum reaching for items above and below desk level.
• Requires strength, coordination, and vision to use a keyboard and video display terminal for prolonged periods.
• Requires walking, bending, stooping, pushing, pulling, and lifting up to 25 lbs. unassisted.
• Requires repetitive movements with fingers, hands, wrists, and arms.
• May require traveling as needed.