Hamilton County Supportive Housing Team Leader

Helen Ross McNabb Center · Chattanooga, TN · 3 mo ago

OTHR$17.93–$20.44/hrFull-time

Join the McNabb Center Team as the Hamilton County Supportive Housing Team Leader and make a meaningful difference in people's lives every day. Work in an environment where your contributions are valued and appreciated.

About the Role

This position ensures the implementation of daily activities for clients in the supportive housing program. Responsibilities include encouraging client involvement in daily living skills, building on individual strengths with a recovery-based approach, and facilitating community-based activities both on-site and off-site.

You will supervise Mental Health Technicians and oversee client care, requiring strong interpersonal, supervisory, and organizational skills. Knowledge of recovery principles in mental health settings is essential. The role involves acting as a liaison with community agencies and families, advocating for clients, facilitating treatment processes, conducting mental health assessments, and completing documentation in a timely manner.

Must be able to work flexible hours to meet the needs of 24/7 programming, including a minimum of 40 hours per week, at least one week per month of 24-hour on-call duty, and on-site coverage during holidays. Compensation includes 9 additional holiday days per year.

Responsibilities

Daily Activities

Sign in to Datis and log start/end times
Check email and review previous days' progress notes for accuracy and completion
Complete PM Daily Census Notes
Conduct facility walkthrough (inside/outside), inspect each room, and ensure mattress encasements are present and secured
Check freezers/refrigerators and food storage areas for organization; assign tasks to staff
Update menu and check in with staff on 15-hour Psychosocial education groups and chore activities
Facilitate shift change report and ensure staff read pass-down emails
Discuss findings from morning walk with 1st and 2nd shift staff
Participate in food preparation, cleaning, documentation, and client interaction to ensure quality and consistency
Update client appointment calendar
Screen PRN candidates on assigned days

Weekly

Conduct and document weekly supervision with full-time staff; schedule PRN staff supervision as needed
Check and update CSR spreadsheet
Create shopping list and pick up orders
Place food bank order and pick up
Report facilities issues to Property Manager
Submit expense requests and update SunTrust P-card site
Update treatment plans every 90 days
Ensure staff add documents to black medical records bag
Ensure 3rd shift staff replace each client's 15-hour psychosocial for the week on Sundays

Monthly

Conduct monthly fire drill
Perform vehicle inspection
Update and submit CSRs
Complete staff schedules for the following month by the 15th
Submit menu and group-activity schedule by the 25th
Print and post paperwork by the end of the month
Conduct EAP drills every quarter

Productivity

Lead hiring and retaining staff to maintain appropriate staffing levels
Fill staff vacancies within 2 weeks of termination
Train staff on program policies and procedures
Submit all concurrent reviews after Services Coordinator review each month
Maintain regular office hours with variances approved by Housing Coordinator
Assist in filling bed vacancies to meet housing census goals
Complete clients' treatment plans and crisis plans every 3 months, 100% of the time
Ensure supervised housing techs complete notes at the end of each shift
Review all daily housing shift notes, MAR, and other Mental Health Tech documentation for accuracy and completeness
Complete weekly notes after reviewing all mental health tech and housing documentation for the week
Ensure each supervised housing tech attends quarterly meetings
Ensure Mental Health Techs complete required CARF training modules (Relias)
Provide direct supervision weekly to Mental Health Techs and assist with personnel issues, including time off requests and timesheets
Cover shifts as needed to maintain staffing ratio of up to 12:1

Case Management

Serve as advocate/liaison for supportive housing clients to secure services and reduce barriers
Comply with all clinical record-keeping responsibilities, including monthly and semi-annual productivity reports and group sign-in sheets
Maintain records of referrals and resources in Athena
Attend and be timely to weekly team meetings
Attend weekly supervision without tardiness
Return all texts/calls within 30 minutes of receipt
Respond to all flags, emails, and voicemails within 2 business days
Maintain regular office hours with variances approved by Supervisor

Reporting

Verify and complete the PM Daily Census (Heads on beds) daily
Submit monthly menu to Housing Services Coordinator by the 25th of each month
Ensure supervision logs are submitted to HR monthly
Submit monthly staffing schedule to Services Coordinator by the 25th
Maintain accurate spending records by uploading and coding receipts in SunTrust within 3 days of purchase
Ensure all receipts are coded by the end of each week

Program Clinical Needs

Work in a multi-disciplinary team to meet population needs and oversee house standards
Handle client inquiries and address issues appropriately
Assist with and obtain mileage forms as necessary
Respond to all flags, emails, and voicemails within 2 business days
Complete and ensure all chart documentation within 2 business days
Provide coverage as needed to meet program standards
Ensure clients are taken to the Social Security office with their lease within 5 days of admission to update address and income concerns
Ensure clients are scheduled for an initial mental health intake within 7 business days of admission
Ensure clients are scheduled for a medical/health physical within 30 days of admission or verify a physical was completed within 90 days prior to admission
Apply for food stamps for clients within 7 days of admission
Provide an accurate monthly coordinated schedule of activities by the 25th of each month
Provide frontline staff with resources for daily Psycho-educational groups aligned with clients' treatment plans
Update the 15-hour Psychosocial Training Record every 3 months in conjunction with treatment plans
Ensure the pass-down log is utilized and reviewed, confirmed by staff signatures from each shift
Ensure all Patient Health Information is sent to medical records daily
Request medical records each time a client is seen by a community provider unless paperwork is sent with the client
Update and maintain the Medication Administration Record (MAR) to reflect current prescribed medications

Teamwork

Organize and develop team cohesion during weekly meetings with other Housing Team Leaders and Services Coordinator
Meet with staff in supervision weekly to address concerns
Communicate with PRN staff as needed and be available once a week to support staff
Demonstrate consideration and concern for fellow workers to promote harmonious relationships

Networking

Maintain positive relationships with internal departments to meet program needs and maximize growth
Develop positive working relationships with outside agencies to meet program needs
Give and receive appropriate feedback
Communicate directly and approach conflict with a problem-solving mindset

Requirements

Proficiency in using computers, cell phones, text messaging, and email
Ability to document in the Electronic Medical Record with correct grammar, punctuation, and spelling
Experience with Microsoft Office, Excel, virtual meetings, outside agency portals, and other technical tools
Dependable vehicle and certified driver status (valid driver's license with F endorsement, valid car insurance, and 3 years of acceptable driving history)
Capability to drive personal vehicle to transport clients and conduct Center business
Eligibility for coverage under HRMC insurance policy to drive the Center van for client transport

Qualifications

Education and experience requirements will be considered for determining the starting salary within the range of $17.93/hour - $20.44/hour.

Schedule

Working Conditions

Work is performed in a group home or other residential facility.