Halo ITSM Developer/Consultant
Largeton Group · United States · 2 days ago
RemoteRemoteInformation TechnologyFull-time
About the role
Enhance, optimize, and expand the existing Halo ITSM platform to support business needs and improve service delivery.
Responsibilities
- Analyze current Halo ITSM workflows, request processes, and service desk operations.
- Design, configure, and enhance workflows within Halo ITSM to meet evolving business needs.
- Develop and implement process improvements for increased efficiency, automation, and user experience.
- Collaborate with service desk leadership and business stakeholders to gather requirements and translate them into Halo ITSM solutions.
- Configure request catalogs, forms, approvals, notifications, SLAs, and automation workflows within Halo ITSM.
- Troubleshoot and resolve platform-related issues to maintain system stability and performance.
- Document configurations, processes, and best practices for ongoing reference and improvement.
- Provide expert guidance on Halo ITSM capabilities and recommend opportunities for continuous improvement.
- Work independently in a remote consulting environment for a 6-month engagement.