ITSM Application Developer & Systems Administrator
About the role
The ServiceNow Application Developer and Systems Administrator is responsible for designing and building custom applications and workflows within the ServiceNow platform to meet the Judiciary’s business requirements. This includes work in existing modules as well as developing new functionalities using JavaScript and ServiceNow scripting tools. Additionally, the position is responsible for designing, implementing, and managing system integrations and providing ongoing troubleshooting and enhancements to support business operations.
Responsibilities
- Design, develop, configure, test, and implement ITSM workflows and applications within the ServiceNow platform.
- Translate business requirements into technical specifications and implement tailored solutions.
- Create and maintain modules, including but limited to: Incident, Problem, Change, Service Catalog, Asset, CMDB, Knowledge Management, and Performance Analytics, Strategic Portfolio Management (Innovation Management, Demand Management, Project Portfolio Management, Resource Management, Financial Planning, Agile development, and Objectives and Key Results).
- Perform system integrations between ServiceNow and in-house developed or third-party tools (REST, SOAP, MID Servers, etc.).
- Customize ServiceNow forms, fields, and workflows using client/server scripts, UI policies, and business rules.
- Develop and implement user interface enhancements, dashboards, and reporting capabilities.
- Monitor platform performance and troubleshoot application issues, performing root cause analysis and implementing corrective actions.
- Participate in agile development sprints and maintain documentation in line with change management protocols.
- Develop, maintain, and disseminate professionally crafted presentations, reports, and other materials in various formats.
- Support day-to-day operations and address user issues timely.
- Assist with guiding and training on ITSM practices.
Requirements
Expertise in the ServiceNow platform with a focus on IT Service Management (ITSM) solutions that support judiciary-specific workflows. Understanding of enterprise IT governance, and cybersecurity best practices. Design, develop, configure, test, and implement ITSM workflows and applications within the ServiceNow platform.
Qualifications
- Education: Bachelor’s Degree from an accredited college or university.
- Experience: Five (5) years of related experience designing, developing, testing, implementing, and maintaining ServiceNow in a medium-large scale enterprise environment.
- Certification: ITIL v4 certification preferred. ServiceNow certifications (e.g., CSA, CAD, ITSM Implementation Specialist) are highly desirable.
Skills
- Advanced application development and customization skills across multiple ServiceNow modules and integrations.
- Problem-solving and debugging skills in complex environments with large datasets and multiple business processes.
- Developing and consuming APIs for third-party integrations (REST/SOAP, OAuth, MID Server).
- UI customization using Service Portal, widgets, and client-side scripting (Client Scripts, UI Policies, UI Actions).
- Agile tools and practices, including sprint planning, backlog grooming, and version control (Git).
- Performance optimization and governance best practices on large-scale ServiceNow deployments.
- JavaScript, HTML, CSS, and scripting APIs specific to ServiceNow (Glide, g_form, etc.).
- ServiceNow Studio, Flow Designer, IntegrationHub, and Automated Test Framework (ATF).
- Ability to develop reusable components and streamline workflows for maintainability.
- Configuring access controls and role-based permissions for various judiciary stakeholders.
- Data migration and reporting, ensuring judiciary IT systems provide actionable insights for policy decisions.
- Working with Authentication/Authorization protocols such as OAuth 2.0, SAML, and LDAP.
- Experience using Agile/Scrum methodologies, Jira, or similar project tracking tools.
Pay
$107,154
Schedule
Regular Full Time