ITSM Administrator

Responsibilities

• Design, test, and deploy enterprise-level automated IT Service Management solutions with Ivanti Neurons or similar solution for ITSM
• Configure and enhance our ITSM tool, including but not limited to Request Offerings, Service Catalog, Customer Portal, Incident Management, Change Management, Problem Management and Reporting
• Work to implement and enforce policies, processes and procedures to ensure adoption and effective usage of ITIL best practices
• Drive ITSM process and/or service implementation for designated ITSM initiatives through documenting processes, building service requirements, and establishing acceptance criteria from key stakeholders
• Write clear, concise and accurate technical documentation
• Build and maintain API integrations with third-party systems as necessary
• Load, manipulate and maintain data between ITSM Platform, such as Ivanti Neurons, and other systems
• Coordinate deployment and the automation of maintenance tasks and deployment processes
• Partner with operational teams to drive service improvements throughout the organization
• Develop and maintain systems and applications in alignment with SBNA security controls and standards related to protecting sensitive data for compliance with Gramm Leach Bliley Act (GLBA)
• Adhere to Software Development Lifecycle policies, standards, and processes
• Perform the job in accordance with applicable industry laws and regulations as well as the policies and procedures established by the company
• Uphold Fair and Responsible Banking practices and Code of Ethics and Conduct guidelines

Qualifications

• Preferred: Bachelor’s Degree in a related field
• Minimum of five years of experience in ITSM and CMDB
• Strong knowledge of Ivanti Neurons for ITSM administration preferred, or other ITSM Platforms
• Basic SQL Knowledge and SQL Query writing
• Solid understanding of designing engineering solutions
• Relevant engineering or development experience
• Demonstrated project management abilities
• Ability to collaborate across interdisciplinary teams

Pay

Pay is dependent on knowledge, skills, abilities, experience, and location.

Benefits

• 401(k) Plan with 6% Match
• Health/Dental/Vision Insurance
• Company-paid Life Insurance
• Tuition Reimbursement
• Fitness Reimbursement
• Paid Time Off
• Volunteer Leave
• Paid Holidays
• Plus many associate perks & incentives!

Working Conditions

• The physical demands of this position require the ability to perform essential job functions with or without reasonable accommodation.
• Employees may spend extended periods sitting or standing, using hands to operate computers or other equipment, and reaching for work-related tasks.
• Certain physical activities may be required, such as regular walking, bending, stooping, kneeling, or climbing.
• The role may involve lifting or moving items weighing up to 10 pounds.
• Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

About the Role

Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the full-time position of ITSM Administrator.