Halo ITSM Developer

What's the Job?

Analyze current Halo ITSM workflows, request processes, and service desk operations to identify improvement opportunities.
Design, configure, and enhance workflows within the Halo ITSM platform to meet evolving business needs.
Develop and implement process improvements to increase efficiency, automation, and user experience.
Partner with service desk leadership and business stakeholders to gather requirements and translate them into effective Halo ITSM solutions.
Configure request catalogs, forms, approvals, notifications, SLAs, and automation workflows to streamline operations.

What's Needed?

• Proven hands-on experience administering, configuring, and developing solutions within Halo ITSM.
• Strong understanding of IT Service Management (ITSM) principles and service desk operations.
• Experience building and optimizing workflows, automations, service requests, and ticketing processes within Halo.
• Ability to gather business requirements and translate them into scalable technical solutions.
• Strong analytical, problem-solving, and communication skills.

About the Role

The Halo ITSM Developer will contribute to the enhancement and optimization of the organization's IT Service Management platform, working closely with the Service Desk support team.

Requirements

Remote work is available. This role requires a proven track record of hands-on experience in Halo ITSM administration, configuration, and development.

Qualifications

Experience with IT Service Management principles and service desk operations is essential. Candidates should have a strong background in configuring and enhancing workflows within Halo ITSM.

Skills

• Strong analytical and problem-solving skills.
• Excellent communication abilities.
• Ability to gather and translate business requirements into technical solutions.

Benefits

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

Pay

$70-75/hr depending on years of experience

Schedule

Remote work is available.