Hallmark Territory and Installation Supervisor (part-time) Hazleton, PA 18201

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About the Role

The Territory and Installation Supervisor (TIS) is a part-time position responsible for supervising a group of Field and Installation Merchandisers within a specific geography. Merchandisers maintain card departments and outposts for both everyday and seasonal products. Installation Merchandisers participate in installation activities which include building Hallmark fixtures, moving card departments, installing new stores, store relocations, and card department remodels.

Pay

Your starting hourly pay rate will be $18.00 to $20.00 per hour depending on your skills and experience. Eligible employees receive annual pay increases.

Schedule

This is a part-time position with a variable schedule during the work week. Average weekly hours for this position are between 15-25 hours per week. Full availability is required the week before and after major holidays, which may include weekends. Availability to lead and/or support season changeovers, extended services, installations, and inventories is also required.

Benefits

Hallmark part-time employees are offered voluntary benefits that include medical, dental, vision, critical illness, accident insurance, hospital indemnity, and minimum essential coverage (preventive care). Paid training is provided, delivered through live, hands-on instruction as well as virtual classroom training.

Responsibilities

• Perform supervisory overview and assistance with service work in the Hallmark department of various retail stores such as grocery stores, drug stores, department stores, and mass retailers.
• Supervise a team of 5-10 Field and Installation Merchandisers, ensuring well-maintained departments and timely execution of everyday and seasonal programs, as well as building out new fixtures or completing remodels.
• Document and manage performance with store manager feedback and input.
• Handle retailer concerns, retail execution issues, and field merchandiser performance issues by working with store management, field merchandisers, and/or your manager.
• Prepare, direct, and follow-up on minor installations which involve resetting product, building fixtures, and merchandising product.
• Lead or participate in major installations when business exceptions require additional support. Major installations could involve moving the card department, building fixtures, and merchandising product.
• Motivate both in-person and remote teams, follow through on commitments, and lead by example in applying Hallmark’s best practices.
• Manage and lead others through change, delegate tasks when needed, and demonstrate strong problem-solving skills.
• Handle administrative duties, build and maintain strong customer relationships, and manage time efficiently.

Physical Requirements

This is a physically demanding job that requires a high level of energy and a sense of urgency. You will be working on the selling floor as well as in back stockrooms. You must be able to consistently push, pull, lift, and carry cartons, merchandise, and display fixtures up to 30 pounds throughout the workday and up to 50 pounds on occasion. You will also be required to kneel, squat, walk, and stand throughout your workday, and you may be required to climb stairs and step ladders.

Qualifications

• At least 18 years of age.
• Able to read, understand, and communicate in English.
• Able to operate a digital hand-held device to open and read documents and interpret information.
• Access to a Wi-Fi network and the internet.
• Access to consistent transportation to travel to and between assigned stores as scheduled.
• Flexibility to work a changing work schedule that may include occasional evenings or weekends.
• Required to work the week before and the week after major holidays.