H6660 RED HAT GRILLE STEWARD

Key Responsibilities And Performance/Behaviors

• Explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understand where to find information needed to complete tasks to standard.
• Explain or demonstrate technical skills used to complete tasks to standard.
• Explain or demonstrate behavioral values or standards needed to complete tasks to standard.
• Take ownership of problems and solve them when solutions may not be available.
• Request help from others when needed to complete task or goal.
• Have complete knowledge of IMGR&C products and services.

Performance

• Meet expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.
• Respond to obstacles and find new ways to reach desired end results.
• Act and take charge in absence of guidance to respond to guest or internal customer needs.
• Respond to change by quickly applying talent and skills in a positive way to succeed.
• Support achievement of Quality Goals; "Do it right the first time."
• Protect and preserve property of IMGR&C.
• Makes suggestions to improve performance.

Behavior

• Meet IMGR&C standards (Mission, Values, Hospitality Behaviors, and Customer Recovery Skills).
• Approach all activities with enthusiasm and encourage enthusiasm from others.
• Choose a positive approach in all situations.
• Treat others with respect in all situations.
• Treat guests, other team members, and the business positively in all situations on and off property.

Service

• Serve others.
• Identify and communicate needs of guests and others.
• Take quick action to serve others in a way that meets/exceeds their needs.
• Identify ways to improve individual or team's service to others.
• Provide service outside job responsibilities if needed to help resort succeed.
• Take ownership of guest problems until they are solved.
• Take ownership of guest problems until they are solved.

Professionalism

• Meet IMGR&C appearance standards.
• Support IMGR&C reputation and image in all situations, on and off property.
• Adhere to IMGR&C policy for attendance.
• Inform supervisor of future absences as far in advance as possible.
• Provide information others need to succeed, in time for them to use it.
• Share with next shift the information needed for them to succeed.
• Listen to others without interruption; act on their feedback when possible.
• Report all guest complaints and compliments to Supervisor or Manager.
• Report all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.

Team Work

• Puts success of team ahead of personal success.
• Helps other team members succeed without being asked.
• Takes action to resolve conflicts between individuals.
• Helps other departments achieve success.
• Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Contributes ideas that support progress and success at shift, team, and departmental meetings.
• Does whatever is necessary to help department and resort success.

Essential Duties and Responsibilities

• Properly trained on all Food & Beverage Division equipment to ensure safe working habits are being practiced within the department.
• Performs job duties in accordance with health codes concerning chemical usage of cleaning.
• Responsible for daily attendance for Stewarding Department pre-shift meetings.
• Performs job in accordance with standards set forth regarding breakdown areas, dishwashing machines, and any other areas of Food & Beverage outlets.
• Adheres to and abides by procedures set forth concerning dish rack responsibilities of war washing.
• Cleans, sorts, and stores flatware according to procedures set forth.
• Performs pot washing duties in accordance with established daily job tasks and standard operating procedures.
• Performs pot floor and mat duties in accordance with established daily job tasks and standard operating procedures.
• Maintains storage areas and circulates inventory in accordance with established daily job tasks and standard operating procedures.
• Responsible for garbage maintenance, disposal, and recycling procedures in accordance with established daily job tasks and standard operating procedures.
• Performs daily closing duties in accordance with shift closure checklist.
• Notifies supervisor of any faulty or damaged equipment.
• Reports all safety and health problems immediately before continuing work in reported area(s).
• Checks out with supervisor before clocking out at the end of the shift.
• Performs other duties as assigned within the Stewarding Department.
• Adheres to all regulatory, departmental, and casino policies and procedures.

Education and/or Experience Requirements

• High School Diploma or General Education Degree (GED).
• Must pass a pre-employment drug screening and criminal background investigation.
• Mescalero Apache Tribal preference; bicultural experience preferred.
• Must have proven record of dependability.

Physical Demands

• Stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl.
• Talk or hear.
• Lift items weighing 50 pounds or more.

Work Environment

• The noise level in the work environment is loud.
• The team member will be exposed to a second-hand smoke-filled environment.
• May be subject to high stress environments.