H6160 RED HAT GRILLE BUSSER

Reports to: Restaurant Manager, Assistant Manager, or Supervisor

About the Role

Assist the server to which you are assigned for the duration of the shift. Prepare tea, coffee, and ice; stock glassware, dinnerware, and plates; pre-bus assigned stations. Assist all customers in the dining room and break down bussed items in the dishwashing area.

Responsibilities

• Explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understand where to get information needed to complete tasks to standard.
• Explain and demonstrate technical skills and behavioral values used to complete tasks.
• Take ownership of problems and solve them, requesting help when needed.
• Provide guests with directions or other venue information.
• Act on all comments/complaints promptly, professionally, and in a friendly manner.
• Inspect assigned area/pantry for organization and cleanliness.
• Inspect tables/chairs of assigned section and report any damage to Manager or Supervisor.
• Clear and reset tables, clean ashtrays in smoking sections.
• Remove or add place settings as needed.
• Remove and separate dishware, glassware, and silverware for washing.
• Put away washed dishware, glassware, and silverware when assigned to pantry.
• Polish all glassware and silverware as needed.
• Prepare takeout items for guests.
• Maintain a clean and organized bussing/pantry area, ensuring it is fully stocked.
• Complete assigned opening and closing side work.
• Keep floors clean in dining room, pantry, and in front of buffet line areas.
• Keep beverages freshly prepared and ready for servers.
• Greet and seat guests if necessary.
• Pour non-alcoholic beverages for customers.
• Fold napkins and roll silverware as necessary.
• Assist other departments when necessary.
• Adhere to all regulatory, departmental, and casino policies and procedures.

Performance Expectations

• Meet expected end results and standards in key responsibilities and operational SOP’s.
• Respond to obstacles and find new ways to reach desired results.
• Act and take charge in the absence of guidance to respond to guest or internal customer needs.
• Respond to change by quickly applying talent and skills positively.
• Support the achievement of the Quality Goal: “Do it right the first time.”
• Act to protect and preserve property of IMGR&C; keep all areas, equipment, and furnishings exceptionally neat and in good repair.
• Make suggestions to improve performance.

Behavioral Standards

• Meet IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Approach all activities with enthusiasm and encourage enthusiasm from others.
• Choose a positive approach in all situations.
• Respect individuality of others and communicate to work together.
• Speak positively about guests, team members, and the business in all situations, on and off property.
• Treat others with respect in all situations.

Service Standards

• Serve others and identify/communicate their needs.
• Take quick action to serve others in a way that meets or exceeds their needs.
• Identify ways to improve individual or team service.
• Provide service outside job responsibilities if needed to help the resort succeed.
• Take ownership of guest problems until they are solved.

Professionalism

• Meet IMGR&C Appearance standards.
• Professionally support IMGR&C reputation and image in all situations, on and off property.
• Meet IMG&C policy for attendance and inform supervisor of future absences as far in advance as possible.
• Required to work all Marketing Special Events and Concerts.

Communication

• Provide information others need to succeed, in time for them to use it.
• Share information with the next shift needed for their success.
• Listen to others without interruption and act on their feedback when possible.
• Ask questions to better understand expectations.
• Report all guest complaints, compliments, and situations where resort grounds or equipment do not meet standards to Supervisor or Manager.

Teamwork

• Put the success of the team ahead of personal success.
• Help other team members succeed without being asked.
• Take action to resolve conflict between individuals.
• Help other departments achieve success.
• Report ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Do whatever is necessary to help department and resort success.
• Contribute ideas that support progress and success at shift, team, and departmental meetings.

Qualifications

• High School Diploma or General Education Degree (GED), or six months to one year of job-related experience and/or training; equivalent combination of education and experience may be substituted.
• Mescalero Apache Tribal preference; bicultural experience preferred.
• Meets IMGR&C Values reflected in the letters A-P-A-C-H-E: Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
• Approaches all activities with enthusiasm and encourages it from others.
• Chooses a positive approach in all situations.
• Treats others with respect in all situations.
• Works in collaboration with other team members to achieve event goals, exemplifying teamwork.

Physical Demands

• Frequently required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk, or hear.
• Must be able to use handheld communication devices.
• Occasionally lift and/or move up to 50 pounds.
• Able to stand for several hours.

Work Environment

• Noise level in the work environment is loud.
• Exposure to a second-hand smoke-filled environment.
• May be exposed to biohazardous fluids such as blood and other body fluids.
• May be exposed to hostile environments with guests.
• May be subject to high-stress environments.