H6630 RED HAT GRILLE SERVER

Position Title

Server (Apache Tee, Broken Arrow Tap House, Red Hat Grille, Casino F&B)

Reports To: Restaurant Manager, Assistant Manager, Supervisor

Supervises: N/A

Summary Of Position

Responsible for providing guests with attentive and gracious service. Taking order, serving guests, upselling and describing specials and all menu items. Works as a team by assisting all guests in the dining room. Pre-bussing table in assigned area(s).

Key Responsibilities And Performance/Behaviors

• Ability: Can explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understands where to get the information needed to complete tasks to standard.
• Can explain and demonstrate technical skills used to complete tasks to standard.
• Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Can explain how to request help from others when needed to complete task or goal.
• Has complete knowledge and can tell others of IMGR&C products and services.
• Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.
• Performance: Meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.
• Responds to obstacles; finds new ways to reach desired end results.
• Responds to change by quickly applying talent and skills in a positive way to succeed.
• Supports achievement of Quality Goal; “Do it right the first time.”
• Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
• Makes suggestions to improve performance.
• Behavior: Meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Treats individuality of others; continues to communicate in order to work together.
• Treats others with respect in all situations.
• Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team’s service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved.
• Professionalism: Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property.
• Attendance: Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible.
• Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:
• Describes all items in the menu including beverages and specials.
• Greets guest, take drink order and check I.D(s) for alcoholic beverage orders.
• Takes guest order accurately.
• Checks food presentation and delivers as ordered; i.e.: Soup or salad then entree and so on.
• Removes used, finished drinking ware.
• Checks with customers to ensure satisfaction.
• Prepares itemized guest ticket for final processing.
• Completes shift opening and closing side work as assigned.
• Fills in as a busser and/or greeter or any other needed position at the request of Restaurant Supervisor and/or Manager.
• Performs par checks on supplies and reports any replenishment of supplies necessary.
• Maintains a clean work area.
• Assists Greeter/Cashier by seating guests when necessary.
• Assists with bringing food to buffet line when necessary.
• Assists other departments when necessary.
• Any other duties as assigned.
• Adheres to all regulatory, departmental and casino policies and procedures.
• Supervisory Responsibilities: Education and/or Experience Requirements
• Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
• High School Diploma or General Education Degree (GED) or six months to one year job-related experience and/or training; must be able to obtain a liquor server license.
• Mescalero Apache Tribal preference; bicultural experience preferred.

Physical Demands

• While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear.
• Must be able to use hand held communications devices.
• The team member must occasionally lift and/or move up to 50 pounds.
• The team member must be able to stand for several hours.

Work Environment

• The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.
• The noise level in the work environment is loud.
• The team member will be exposed to a second-hand smoke-filled environment.
• The team member may be exposed to biohazardous fluids such as blood and other body fluids.
• The team member may be exposed to hostile environments with guest.
• May be subject to high stress environments.