H6470 GENERAL STORE STOCKER/MAINTENANCE

About the Role

The General Store Stocker/Maintenance supports daily store operations by ensuring merchandise is stocked, facilities are clean and well-maintained, and the property presents a safe and welcoming environment for guests and team members. This position performs a variety of duties including stocking merchandise, janitorial services, restroom sanitation, grounds keeping, and general maintenance tasks both inside and outside the facility.

Responsibilities

• Explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understand where to get information needed to complete tasks to standard.
• Explain and demonstrate technical skills and behavioral values or standards for tasks.
• Take ownership of problems and solve them, requesting help when needed.
• Provide guests with directions or other venue information.
• Act on all comments/complaints promptly, professionally, and friendly.
• Meet expected performance results and standards in key responsibilities and operational SOP’s.
• Respond to obstacles and find new ways to reach desired results.
• Act in the absence of guidance to respond to guest or internal customer needs.
• Support the achievement of the Quality Goal: “Do it right the first time.”
• Protect and preserve property; keep all areas, equipment, and furnishings neat, clean, and in good repair.
• Make suggestions to improve performance.
• Serve others and identify their needs, taking quick action to meet or exceed them.
• Provide service outside job responsibilities if needed to help the resort succeed.
• Take ownership of guest problems until resolved.
• Meet IMGR&C Appearance standards and professionally support the company’s reputation.
• Adhere to IMG&C policy for attendance and inform supervisors of future absences in advance.
• Provide necessary information to others in a timely manner to facilitate their success.
• Listen to others without interruption and act on feedback when possible.
• Report all guest complaints, compliments, and situations where resort grounds or equipment do not meet standards.
• Put team success ahead of personal success and help others without being asked.
• Resolve conflicts between individuals and contribute ideas to increase team success.
• Assist with product displays and promotional setups.
• Remove damaged, expired, or discontinued merchandise from shelves.
• Maintain cleanliness and organization in storage rooms, coolers, and receiving areas.
• Assist with receiving and verifying deliveries.
• Perform minor repairs such as replacing light bulbs and report equipment malfunctions.
• Maintain cleaning equipment and supplies.
• Clean and sanitize store floors, counters, windows, doors, and other high-touch surfaces.
• Sweep, mop, vacuum, and remove trash throughout the facility.
• Ensure restrooms remain clean, safe, and presentable for guests.
• Assist with preventive maintenance activities as assigned.
• Mow lawns, trim weeds, and maintain landscaping and outdoor appearance.
• Sweep sidewalks and entryways, and remove debris from parking lots and surrounding grounds.
• Comply with all company safety, sanitation, and environmental standards.
• Immediately report hazardous conditions, accidents, and security concerns.
• Ensure cleaning chemicals are properly stored and handled.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED preferred.
• Previous stocking, janitorial, maintenance, or custodial experience preferred.
• Ability to work independently with minimal supervision.
• Strong attention to detail and organizational skills.
• Reliable attendance and punctuality.
• Ability to work evenings, weekends, and holidays as scheduled.
• Frequently lift, carry, push, and pull up to 50 pounds.
• Stand and walk for extended periods of time.
• Bend, stoop, kneel, climb ladders, and reach overhead.
• Work indoors and outdoors in varying weather conditions.
• Safely operate basic maintenance and grounds keeping equipment.

Work Environment

The work environment is loud and may expose the team member to:

• Second-hand smoke.
• Biohazardous fluids such as blood and other body fluids.
• Hostile environments with guests.
• High-stress situations.