6786 - Store Manager (H)

About the role

At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences. Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements. From specialty concept stores for the NBA and NHL, to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams — in style.

At Lids, our Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services.

Responsibilities

• People & Training Development: Manage store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence; assist in onboarding; engage team members by creating a fun and productive environment; contribute to a respectful and inclusive team environment; perform people-related actions (approving time off, shift swaps, updating availability, timecards, qualifications, employee records); lead and monitor ongoing training strategy; address employee concerns, partnering with internal support as needed; drive team engagement through recognition and continuous check-ins, performance management; collaborate across store channels and/or districts using discussion boards or chat platforms.
• Customer Experience: Lead and execute Lids selling strategy to achieve KPIs, sales targets, and deliver exceptional customer service; resolve customer feedback and address issues in the moment, including escalations and urgent requests; manage and direct in-store team members to ensure optimal customer service; ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers through employee education.
• Operations: Manage team’s compliance within scheduling and payroll process