H6330 BLACKJACK DEALER IMG

Key Responsibilities And Performance/Behaviors

• Can explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understands where to get the information needed to complete tasks to standard.
• Can explain and demonstrate technical skills used to complete tasks to standard.
• Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Can explain how to request help from others when needed to complete task or goal.
• Has complete knowledge and can tell others of IMGR&C products and services.
• Provides guests with directions or other venue information.
• Acts upon all comments/complaints in a prompt, professional and friendly manner.

Performance

• Meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.
• Responds to obstacles; finds new ways to reach desired end results.
• Responds to change by quickly applying talent and skills in a positive way to succeed.
• Supports achievement of Quality Goal; "Do it right the first time."
• Protects and preserves property of IMGR&C.
• Makes suggestions to improve performance.

Behavior

• Mets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Treats individuality of others; continues to communicate in order to work together.
• Treats others with respect in all situations.

Service

• Serves others.
• Identifies and communicates needs of guests and others.
• Takes quick action to serve others in a way that meets/exceeds their needs.
• Improves individual or team’s service to others.
• Provides service outside job responsibilities if needed to help resort succeed.
• Takes ownership of guest problem(s) until it is solved.

Professionalism

• Mets IMGR&C Appearance standards.
• Supports IMGR&C reputation and image in all situations, on and off property.
• Attends to IMGR&C policy for attendance.
• Informs supervisor of future absence as far in advance as possible.

Attendance

• Meets IMGR&C policy for attendance.
• Informs supervisor of future absence as far in advance as possible.

Essential Duties and Responsibilities

• Provides and ensures excellent customer service is provided in the table games area at all time.
• Deals table games and ensures adherence to all regulatory, departmental, and casino polies and procedures and to the Internal Control Structure (ICS).
• Aids with or completes customer buy-in- transactions.
• Aids with or completes fills and credits on the table games.
• Is alert to all activity at their table at all times.
• Ensures all losing bets are picked up and pays winning bets correctly.
• Edicates players on the proper rules and procedures of the table games.
• Responsible for table game security at all times.
• Maintains a clean and neat chip rack at all times.
• Understands federal currency reporting requirements (Title 31) as it relates to table games player activity.
• Ensures that wagers are placed before cards are dealt, roulette wheel is spun, or dice are tossed.
• Anounces winning number or color to players.
• Understands necessary call-outs and announces them clearly.
• Alerts floor regarding any suspicious activity.

Required Education and/or Experience

• Mets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Treats individuality of others; continues to communicate in order to work together.
• Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
• High school diploma or general education diploma (GED) and relevant training, or six months to one year related experience in a customer service environment and/ or training; or equivalent combination of education and experience may be substituted.
• Mescalero Apache Tribal preference; bicultural experience preferred.