H6200 CASINO F&B HOST

Key Responsibilities

• Welcomes guests by providing a cordial greeting and prompt seating.
• Processes all restaurant payments through cash, vouchers and other authorized forms of payment.
• Answers telephone and takes reservations as necessary.

Performance/Behaviors

• Explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understand where to get the information needed to complete tasks to standard.
• Explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Take ownership of problems and solve them when solutions may not be available.
• Request help from others when needed to complete task or goal.
• Provide guests with directions or other venue information.
• Act upon all comments/complaints in a prompt, professional and friendly manner.
• Supports achievement of Quality Goal; “Do it right the first time.”
• Protects and preserves property of IMGR&C.
• Makes suggestions to improve performance.

Service

• Serves others.
• Identifies and communicates needs of guests and others.
• Takes quick action to serve others in a way that meets/exceeds their needs.
• Improves individual or team’s service to others.
• Provides service outside job responsibilities if needed to help resort succeed.
• Takes ownership of guest problem(s) until it is solved.

Professionalism

• Maintains appearance meeting IMGR&C Appearance standards.
• Supports IMGR&C reputation and image in all situations, on and off property.

Team Work

• Puts Success of team ahead of personal success.
• Helps other team members succeed without being asked.
• Takes action to resolve conflict between individuals.
• Helps other departments achieve success.
• Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Contributes ideas that support progress and success at shift, team and departmental meetings.

Essential Duties and Responsibilities

• Greets and properly seats guests cordially and promptly according to floor plan;
• Presents menu and daily specials;
• Answers telephone according to IMGR&C standards and takes phone reservations, if applicable;
• Assists guests with needs such as information about the resort or town;
• Finalizes guest ticket transaction;
• Maintains cleanliness of reception area, menus and cashier desk;
• Assists Shift Supervisor as requested;
• Fills in as a server and/or busser when needed;
• Assists other departments when necessary;
• Adheres to all regulatory, departmental, and IMGR&C policies and procedures.

Education and/or Experience Requirements

• Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Treats others with respect in all situations.
• Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
• High School diploma or GED or six months to one year job-related experience and/or training; or equivalent combination of education and experience may be substituted.
• Mescalero Tribal Preference.
• Bi-cultural experience preferred.

Physical Demands

• Stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear.
• Must be able to use hand held communications devices.
• Lift and/or move up to 50 pounds.
• Stand for several hours.

Work Environment

• The noise level in the work environment is loud.
• The team member will be exposed to a second-hand smoke-filled environment.
• The team member may be exposed to biohazardous fluids such as blood and other body fluids.
• The team member may be exposed to hostile environments with guest.
• May be subject to high stress environments.