H6130 CASINO F&B BARTENDER

Reports to: Manager, Assistant Manager, or Supervisor

About the Role

Bartender is responsible for maintaining, receiving, and storage of spirits, wine, beer, and other bar supplies across multiple venues including Apache Tee, Boat House, Broken Arrow Tap House, Casino F&B, Wendell’s, Red Hat Grille, Scouts Corner Bar, Banquets, Casino Lounge, and Boat Dock.

Responsibilities

• Explain and demonstrate hospitality behaviors and performance standards.
• Understand where to obtain information needed to complete tasks to standard.
• Explain and demonstrate technical and behavioral skills required for tasks.
• Take ownership of problems and solve them, requesting help when needed.
• Provide guests with directions or venue information.
• Act on guest comments or complaints promptly and professionally.
• Adhere to quality and sanitation standards, IMGR&C policies, and daily checklists.
• Responsible for basic bar financial controls, including POS data entry, beverage pouring, cash/credit card handling, and inventory security.
• Knowledge of cocktail and drink terminology and preparations.
• Perform all shift opening and closing checklist duties.
• Clean all bottles daily.
• Provide prompt, friendly, courteous, and professional service to guests and team members.
• Adhere to all regulatory, departmental, and casino policies and procedures.
• Obtain and maintain an Alcohol Servers License.

Performance & Behavior

• Performance meets expected end results and standards in key responsibilities and SOPs.
• Respond to obstacles by finding new ways to achieve desired results.
• Act independently to meet guest or internal customer needs in the absence of guidance.
• Adapt quickly to change by applying skills positively.
• Support the quality goal: “Do it right the first time.”
• Maintain neat, clean, and well-repaired work areas, equipment, and furnishings.
• Make suggestions to improve performance.
• Behavior aligns with IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Approach all activities with enthusiasm and encourage it in others.
• Maintain a positive approach in all situations.
• Respect individuality and communicate effectively to work together.
• Speak positively about guests, team members, and the business in all situations.
• Treat others with respect in all situations.

Service

• Serve others proactively.
• Identify and communicate the needs of guests and others.
• Take quick action to meet or exceed guest needs.
• Identify ways to improve individual or team service.
• Provide service outside job responsibilities if needed to support resort success.
• Take ownership of guest problems until resolved.

Professionalism & Communication

• Meet IMGR&C appearance standards.
• Support IMGR&C’s reputation and image professionally in all situations, on and off property.
• Meet IMGR&C attendance policy and inform supervisors of future absences in advance.
• Required to work all Marketing Special Events and Concerts.
• Provide timely information others need to succeed.
• Share relevant information with the next shift to ensure their success.
• Listen without interruption and act on feedback when possible.
• Ask questions to clarify expectations.
• Report all guest complaints, compliments, and non-compliant resort conditions to supervisors.

Teamwork

• Prioritize team success over personal success.
• Help other team members succeed without being asked.
• Take action to resolve conflicts between individuals.
• Support other departments to achieve success.
• Report ideas to increase team success and guest satisfaction.
• Do whatever is necessary to support department and resort success.
• Contribute ideas in shift, team, and departmental meetings.

Qualifications

• High school diploma or GED, or six months to one year of job-related experience and/or training.
• Meets IMGR&C values reflected in A-P-A-C-H-E: Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
• Works collaboratively with team members to achieve goals.

Physical Demands

• Frequently required to stand, walk, use hands to handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl.
• Must be able to use handheld communication devices.
• Occasionally lift and/or move up to 50 pounds.
• Able to stand for several hours at a time.

Work Environment

• Loud noise levels.
• Exposure to second-hand smoke.
• Possible exposure to biohazardous fluids (e.g., blood and other body fluids).
• May encounter hostile environments with guests.
• Subject to high-stress environments.