H&M Store Manager - Monterey Street

About the role

As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You have the responsibility of leading the full store team to excel. You create an inclusive culture that promotes collaboration and entrepreneurial spirit and are responsible & aware of the store’s strengths, opportunities, and competitors. You’ll also be the person who analyzes and follows up on sales, creating plans to optimize results and profits.

Responsibilities

• Customer Sales & Profit
• Represent yourself and the H&M brand positively during all customer interactions
• Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results
• Ensure personal customer service is provided in all areas of the store, ensuring your team initiates customer interactions, guiding customers through fashion stories and works towards actively selling our products
• Schedule to budgeted hours plan in line with sales budget and commercial activities
• Follow up that your teams are actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Manage store maintenance in a cost-efficient way
• Maintain competitor awareness & knowledge
• Ensure all admin routines for both people and operations are handled in a correct way
• Fashion & Trend Awareness
• Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc
• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions
• Good understanding of the local area of your store, customers, competition, and fashion trends
• Team & Development
• Complete performance evaluations and succession planning to support business needs & team
• Retain and share your knowledge and skills with your team
• Strong collaboration with Area team and store leadership team including VMs
• Ensure excellent communication & professionalism
• Responsible for the teams planning & scheduling
• Regular communication to store colleagues to inform, motivate and inspire – daily/weekly meetings, etc
• Ensure all procedures, routines, security, and legal requirements in all areas of the store are followed
• Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development
• Retail Operations/ Visual & Commercial Execution
• Avoid a clean and tidy sales floor and back of house
• Avoid high fashion quality, visual and commercial product presentation, with great garment care
• Avoid good stock levels and provide input on allocation to relevant area or sales market colleagues
• Responsible for & supports with the daily opening & closing of store routines and processes
• Avoid the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards, processes, utilizing all tools and technology provided
• Avoid upkeep & following best practices for any in-store OMNI Services & in-store tech services/tools etc (Instore Care App, Click & Collect, Smart Store etc)
• Avoid secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global & local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout the store
• Avoid update & maintenance of BOH areas for all colleagues (key information, health & safety, tidiness etc)

Qualifications

• To be a successful and effective Store Manager, you’ll be a strong leader who enjoys taking responsibility for others. Confident in team coaching & development. You must be ambitious, an effective communicator, an analytical solution finder, capable of working with numbers & managing statistics.
• Relevant experience working in a leadership position that you can apply to your role
• Retail management and retail operations experience
• Experience collaborating closely with a team