H&M Sales Advisor - Tysons Corner Center

About the Role

As a Sales Advisor you will provide excellent customer service, welcome and guide customers through the store, and actively sell H&M products. You will use your fashion and product knowledge to give customers the information they need for the best experience, work on garment refill and care, maintain a clean sales floor and back‑of‑house, and collaborate with the store team to deliver an excellent customer experience.

Responsibilities

• Provide excellent customer service: welcome and guide customers through the store and OMNI experience, supporting them with direct service.
• Engage in conversations with customers to provide excellent service.
• Guide customers through fashion trends, stories, and products in all areas of the store.
• Effectively promote and sell products to customers.
• Actively promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
• Represent the H&M brand positively during all customer interactions.
• Support commercial or operational actions to reach sales targets with the store management team.
• Stay up‑to‑date with fashion scenes, trends, styles, brands, products, competitors, and influencers; share relevant information with customers.
• Retain and share service, fashion, and store‑operations knowledge with colleagues.
• Follow all procedures, routines, and legal requirements in all store areas.
• Give and receive feedback with colleagues to learn, develop, and support each other.
• Participate in onboarding, introduction processes, trainings, and courses relevant to the role and future development.
• Complete the full garment cycle from unpacking and refill to steaming, ensuring good garment care.
• Operate fitting‑room and checkout areas according to best practices.
• Contribute to a clean and tidy sales floor and back‑of‑house, including stockrooms.
• Support garment presentation and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines.
• Ensure good stock levels with replenishment routines on the sales floor.
• Follow best practice for any in‑store OMNI services and tech tools (In‑store Care App, Click & Collect, Smart Store, etc.).
• Support opening and closing of the store.
• Follow all health & safety guidelines and legal requirements applicable to the role.

Qualifications

• Passionate about fashion and in‑store creations.
• Motivated to give customers a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented.
• Enjoy working in a collaborative and dynamic environment.
• Sales experience in a dynamic, collaborative setting.
• Experience in customer service within fashion, retail, or other service‑related industries.

Benefits

• Access to Colleague Resource Groups (CRGs) for community and networking.
• Inclusive environment that encourages you to be yourself at work.
• Large global talent community with unlimited career growth opportunities.
• Comprehensive wellbeing support: health insurance, wellness and family support programs, company‑matched retirement plan, paid leave, and a community service day.
• Employee discount at H&M, & Other Stories, COS, and all H&M Group brands (including COS, Weekday, Monki, H&M HOME, ARKET, Afound).
• Participation in the H&M Incentive Program (HIP).
• Additional local‑market perks and benefits that may vary by employment type and country.

Pay

Hourly, Non‑Exempt. Pay Rate: $17.00 per hour.

Additional Information

H&M uses the Maki online assessment tool for optional skills‑based selection of Sales Advisor candidates. The assessment presents multiple‑choice questions via an AI‑created avatar; scores are one factor considered by the hiring team. If you need an alternative assessment method, you may contact recruitment_support@hm.com. Completion of the assessment is optional and will not affect your candidacy.