H&M Sales Advisor

As a Sales Advisor, you'll provide excellent customer service, guide customers through the store, and actively sell products while offering support and fashion guidance. You'll use your product knowledge to enhance the customer experience and contribute to store operations, including garment care, presentation, and maintaining a clean sales floor.

Responsibilities

• Provide excellent customer service by welcoming, guiding, and assisting customers throughout their in-store and OMNI experience.
• Engage with customers to promote and sell products while sharing fashion trends and relevant information.
• Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Maintain up-to-date knowledge of fashion trends, styles, brands, and competitors.
• Complete the full garment cycle, including unpacking, refilling, steaming, and ensuring proper garment care.
• Operate fitting rooms and checkout areas according to best practices and store processes.
• Contribute to a clean and organized sales floor and back of house, including stockrooms.
• Support garment presentation and maintain attractive merchandise displays aligned with visual and commercial guidelines.
• Ensure stock levels are maintained through replenishment routines on the sales floor.
• Follow best practices for in-store OMNI services and tech tools (e.g., Instore Care App, Click & Collect, Smart Store).
• Assist with store opening and closing procedures.
• Adhere to all health, safety, and legal requirements applicable to the role.
• Share service, fashion, and operational knowledge with colleagues and participate in feedback exchanges.
• Engage in onboarding, training, and development opportunities relevant to your role.
• Collaborate with the store team to meet sales targets and support commercial or operational actions.

Requirements

• Passion for fashion and a strong interest in delivering an exceptional customer experience.
• Communicative, creative, curious, and action-oriented with a collaborative mindset.
• Sales experience in a dynamic, team-based environment (e.g., retail, fashion, or service-related industries).
• Experience with customer service in fashion, retail, or similar fields.
• Flexibility, decisiveness, and a willingness to engage with customers and colleagues.

Benefits

• Staff discount card usable across all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound).
• Inclusion in the H&M Incentive Program (HIP).
• Comprehensive benefits, including health insurance, wellness and family support programs, company-matched retirement plan, and paid leave programs.
• Paid time off, including a community day for local volunteer work.
• Access to Colleague Resource Groups (CRGs) for networking and community-building.
• Global career development opportunities and training programs.

Pay

Sales Advisors are paid an hourly rate of $15.50.

This job posting highlights key responsibilities and requirements but is not all-inclusive. Additional duties may be assigned at the company’s discretion.