H&M Sales Advisor

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products, and providing customers with support and guidance. You'll use your fashion and product knowledge to give customers all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Responsibilities

• Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service.
• Engage and have conversations with customers to provide excellent service.
• Guide customers through our fashion trends, stories, and products in all areas of the store.
• Effectively promote and sell our products to customers.
• Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent yourself and the H&M brand positively during all customer interactions.
• Support commercial or operational actions to reach sales targets with the store management team.
• Keep up-to-date with the fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
• Use your product and fashion knowledge to share relevant information with customers.
• Retain and share your service, fashion, and store operations knowledge and skills with colleagues.
• Follow all procedures, routines, and legal requirements in all areas of the store.
• Give and receive feedback with colleagues to learn, develop, and support each other.
• Participate in relevant onboarding, introduction processes, and training courses for your role and future development.
• Complete the full garment cycle from unpacking and refill to steaming, ensuring good garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Contribute to a clean and tidy sales floor and back of house (including stockrooms).
• Support garment presentation, execution, and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines.
• Ensure good stock levels with replenishment routines on the sales floor.
• Maintain and follow best practices for any in-store OMNI services and tech tools (Instore Care App, Click & Collect, Smart Store, etc.).
• Support with opening and closing of the store.
• Follow all health and safety guidelines and legal requirements applicable to the role and responsibilities.

Qualifications

• Passionate about fashion and in-store experiences.
• Motivated by giving customers a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented.
• Enjoy working in a collaborative and dynamic environment.
• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or other service-related industries.

Benefits

• Staff discount card usable on all H&M Group brands in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound).
• Inclusion in the H&M Incentive Program (HIP).
• Comprehensive benefits including health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community.
• Access to Colleague Resource Groups (CRGs) for community and networking opportunities.
• Global talent community with extensive development opportunities.

Pay

Sales Associates Pay Rate: $15.75 per hour.

Additional Information

This job posting highlights the most critical responsibilities and requirements of the job. Additional duties and responsibilities may be assigned at the company's discretion.

H&M uses an online assessment tool called Maki for skills-based selection of applicants. The assessment is optional and does not affect your chances of being considered for the position. If you have difficulties or concerns, you can request an alternative method by contacting recruitment_support@hm.com.