GW QA Specialist

About the role

Globalstar pioneered personal safety by introducing its SPOT Satellite GPS Messenger in 2007. Today, leveraging its low-earth orbit (LEO) satellite constellation, Globalstar reliably connects and protects assets, transmits key operational data, and saves lives – from any location – for consumers, industrial companies and government agencies in over 120 countries.

The Gateway Quality Analyst Specialist plays a critical role in driving operational excellence across the department by monitoring team performance, enforcing compliance standards, and transforming raw operational data into actionable insights.

Responsibilities

• Performance Monitoring & Visualization: Design, build, and maintain dashboards and visualizations in JIRA and Power BI to track department-wide KPIs and individual team performance metrics
• Develop JIRA filters, boards, and dashboard gadgets to provide real-time operational visibility for department leadership
• Presentation of data-driven summaries and trend analyses to support management decision-making
• Process Improvement & Compliance: Identify inefficiencies in existing workflows and recommend actionable process improvements with supporting data
• Develop and maintain visualizations for inventory management tracking and reporting
• Ensure operational activities comply with internal policies, SOPs, and applicable regulatory requirements
• Audit user activity and data entry consistency across platforms to enforce quality standards
• Training & Quality Assurance: Monitor and administer the organization's learning management system (Moodle), ensuring training completion and certification compliance across the team
• Build and distribute training compliance reports and escalate non-compliance to management
• Conduct periodic QA sample audits and testing of workflows, work orders, and data records to identify gaps, errors, or deviations from standard practice
• Documentation & Standardization: Author and maintain Method of Procedure (MOP) templates for facilities infrastructure improvements, maintenance activities, and repairs to standardize inputs and ensure consistency
• Support the development and lifecycle management of work order and process management documentation
• Lead the creation and review of Gateway commissioning documents, ensuring accuracy, completeness, and alignment with operational standards prior to site acceptance
• Systems & Workflow Management: Serve as a power user and internal resource for operational platforms including JIRA, Moodle, PagerDuty, Power BI, Grafana, and NetSuite
• Support workflow design and work order management processes, ensuring tasks are tracked, closed, and documented appropriately
• Coordinate with cross-functional stakeholders to streamline handoffs and reduce process friction

Requirements

• Exceptional attention to detail with a structured, methodical approach to analysis
• Strong written and verbal communication skills; able to present findings clearly to both technical and non-technical audiences
• Collaborative and adaptable — comfortable working with a wide range of teams and personalities without friction
• Self-directed with the ability to manage multiple priorities in a fast-paced environment
• Process-oriented mindset with a continuous improvement outlook
• Preferred: Power BI, Grafana, NetSuite, PagerDuty, Moodle (or equivalent LMS)
• Demonstrated ability to build operational dashboards and reports from raw data
• Familiarity with facilities or infrastructure operations documentation (MOPs, SOPs, work orders) is a strong plus

Qualifications

Bachelor's degree in Operations Management, Industrial Engineering, Business Administration, or a related field preferred

2–4 years of experience in a quality analyst, operations compliance coordinator, or similar role

Equivalent combination of education and relevant work experience will be considered

Benefits

• Work/Life Balance: Paid Time Off, Paid Holidays
• Financial Benefits: 401(k) Plan with Company Match, Employee Stock Purchase Program, Voluntary and Company Paid Group Life Insurance, Short- and Long-Term Disability Insurance, Medical FSA, Dependent Care, Competitive Salaries
• Health & Wellness: Health Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program, Comprehensive and Interactive Wellness Program