Gutswurrak Student Activities Center Evening Operations Coordinator

About the role

Under the general direction of the Associate Director for the Gutswurrak Student Activities Center (GSAC), the GSAC Evening Operations Coordinator serves as the designated professional staff member and primary operational lead for weekday late-afternoon and evening operations. The position is responsible for building readiness and closing, facility and event support, ticket-office and event box-office operations, customer service, and lead work direction for GSAC student assistants and intermittent hourly employees during the assigned shift. The position supports the Associate Director with the coordination, preparation, promotion, and on-site execution of GSAC-led signature, cultural, and large-scale programs.

Responsibilities

• Evening Facility Operations and Event Support (30%): Serve as the designated professional staff member and primary operational point of contact for GSAC during the assigned late-afternoon and evening shift. Oversee the readiness, operation, and closing of GSAC public spaces, including lounges, gaming and recreational areas, the Information Desk, Commuter Kitchen, Kate Buchanan Room, University Quad, balconies, and other assigned areas. Review daily building and event schedules and ensure that spaces, equipment, access, staffing coverage, and setup arrangements are ready for scheduled activities. Conduct regular facility rounds and monitor building use, safety, cleanliness, customer service, and compliance with university and GSAC procedures. Lead closing procedures and ensure that assigned spaces, equipment, cash-handling areas, and access points are properly secured at the end of the evening. Serve as the on-site operational contact for facility users and event organizers, exercising independent judgment in resolving immediate operational, service, access, safety, and event-related issues. Coordinate immediate responses with Facilities Management, University Police, Information Technology, custodial services, and other campus partners as necessary. Oversee and assist with evening event setup and takedown, room readiness, basic audiovisual support, and event-hosting responsibilities. Document facility concerns, incidents, maintenance needs, customer-service issues, and unresolved matters requiring follow-up by the Associate Director, GSAC Operations Coordinator, or other appropriate staff. Maintain clear shift-transition and next-day communication regarding operational issues and required follow-up. Provide facility and building-operations support for events coordinated by other campus partners, including room access, setup readiness, building systems, basic audiovisual coordination, safety, customer service, custodial communication, and closing procedures. Ensure compliance with GSAC facility safety, access, security, and building-use procedures during all activities occurring in GSAC spaces. Document facility or operational issues arising during partner-led programs and communicate follow-up needs to the appropriate GSAC and partner-department staff.
• Evening Ticket Office and Event Box Office Operations (25%): Provide direct, on-site evening lead work direction to student assistants and intermittent hourly employees assigned to ticket-office and event box-office operations. Carry out ticket-office operations in accordance with procedures, training standards, system controls, and cash-handling requirements established by the GSAC Office Coordinator. Assign and prioritize evening ticket-office work, monitor service delivery, answer staff questions, and ensure completion of assigned responsibilities. Respond to evening phone calls, emails, and in-person inquiries regarding ticket sales, upcoming events, payments, fees, accessibility needs, and other ticket-related services. Process ticket and miscellaneous-item sales