Evening Operations Supervisor

Essential Responsibilities

• Lead and supervise evening cleaning crews across multiple customer locations.
• Train new employees on company cleaning procedures, safety standards, and client-specific requirements.
• Provide ongoing coaching and performance feedback to team members.
• Develop employees through cross-training and skill-building opportunities.
• Promote accountability, attendance, professionalism, and quality workmanship.
• Aid with employee onboarding and retention initiatives.

Quality Assurance & Inspections

• Conduct routine site inspections to ensure compliance with company standards.
• Complete documented quality inspections and corrective action reports.
• Identify performance gaps and implement improvement plans.
• Maintain compliance with safety procedures, PPE usage, and company policies.
• Ensure cleaning specifications are consistently met at all assigned accounts.

Operations Management

• Fill staffing gaps when necessary and provide hands-on cleaning support.
• Cook up supply replenishment and equipment maintenance needs.
• Maintain labor hours and productivity throughout assigned locations.
• Ensure work is completed on schedule and within labor budgets.
• Respond to emergency cleaning situations, call-outs, and customer concerns.

Customer Service

• Build positive working relationships with customers and facility contacts.
• Address service concerns promptly and professionally.
• Communicate customer requests and operational updates to management.
• Support customer retention through proactive communication and service excellence.

Qualifications

• Minimum 2 years of supervisory experience in commercial cleaning, janitorial services, facilities management, hospitality, or a related field.
• Demonstrated experience training and developing frontline employees.
• Experience conducting quality inspections and implementing corrective actions.
• Strong leadership, communication, and problem-solving skills.
• Ability to work evenings and occasional weekends.
• Valid driver's license and reliable transportation.
• Ability to lift up to 50 pounds and perform physical cleaning duties as needed.

Preferred Experience

• Managing multiple facilities or multiple crews.
• Knowledge of floor care, carpet care, restroom sanitation, and specialty cleaning procedures.
• Experience using inspection software and workforce management systems.
• Bilingual (English/Spanish) is a plus.

Ideal Candidate

• A hands-on leader who enjoys developing employees, maintaining high standards, solving operational challenges, and ensuring customer locations consistently exceed expectations.

Core Competencies

• Leadership
• Coaching & Mentoring
• Accountability
• Attention to Detail
• Customer Focus
• Time Management
• Problem Solving
• Team Development
• Communication

Compensation & Benefits

• Competitive salary based on experience.
• Company vehicle or mileage reimbursement (if applicable).
• Paid time off.