Guild - Technology Support Technician Grade 30 [REPOST] (SY26-27)

About the role

Under general supervision, provides first-level technical support for district technology systems, devices, classroom technology, and end users. Installs, configures, maintains, and troubleshoots computer hardware, software, peripherals, and basic network-connected devices. Supports daily technology operations within assigned schools and district locations while ensuring a high level of customer service and responsiveness to staff and students.

Responsibilities

• Installs, configures, maintains, and troubleshoots district-supported devices, including desktops, laptops, Chromebooks, printers, and peripheral equipment.
• Provides first-level support for hardware, software, classroom technology, and technology-related service requests.
• Assists users with district-supported applications, operating systems, and technology resources.
• Supports classroom technology, instructional technology equipment, and school-based technology initiatives.
• Performs basic troubleshooting of network-connected devices and connectivity issues and escalates complex issues as appropriate.
• Assists with device deployment, collection, replacement, inventory management, and asset tracking activities.
• Maintains accurate records related to technology installations, repairs, inventory, and service requests.
• Works collaboratively with Service Desk, Network & Field Operations, Enterprise Systems, and school-based staff to resolve technology issues.
• Provides basic technology training and guidance to staff and end users.
• Performs related duties of a similar nature, as requested by the supervisor.

Requirements

• High school diploma or equivalent
• Minimum of one year of experience supporting computer hardware, software, or technology systems
• Ability to troubleshoot basic hardware and software issues
• Ability to communicate effectively with technical and non-technical users
• Ability to follow written technical procedures and instructions
• Valid Massachusetts driver's license
• Ability to lift and transport computer equipment and technology devices
• City of Boston residency required

Preferred Qualifications

• Experience supporting technology in a K–12 educational environment
• Familiarity with Google Workspace, ChromeOS, Windows, or Microsoft 365
• Experience with inventory or asset management systems
• Basic understanding of networking and wireless technologies

Report to: Manager of Technology Field Operations
Location: Campbell Resource Center