Guest Services Supervisor

Responsibilities

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain a friendly and warm demeanor. Ensure employees are attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Be aware of all rates, packages, and promotions currently offered.
• Have knowledge of and assist in all emergency procedures as required.
• Oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner.
• Perform all duties of Guest Services Agent. Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
• Monitor key controls to maintain hotel security.
• Answer all guest inquiries in a timely and professional manner.
• Aid in training and cross-training of new hires and current employees on a regular basis. Attend meetings/training as required by management.

Qualifications

• Minimum of 2 years prior customer service experience preferred.
• General knowledge of bookkeeping and audit procedures helpful.
• High school diploma or equivalent combination of education and work experience.

Physical Demands

This is a physically demanding job that requires extended periods of walking, standing, and occasional lifting of up to 50 pounds (computer paper, guest luggage etc.). Reasonable accommodations may be made to enable eligible individuals to perform the essential functions.

Benefits

We offer a comprehensive benefits package including health coverage, dental and vision insurance, FSA and HSA options, 401K plan with discretionary yearly match, paid group term life insurance, short-term disability, earned wage access, Employee Assistance Program (EAP), and a sober support network. We also provide additional perks like exclusive hotel travel discounts and a recovery-friendly workplace environment.