Guest Services Supervisor

About the role

ELS is the ideal organization for developing a long and successful career. ELS is hiring for the position of Guest Services Supervisor in Kissimmee, Florida.

Responsibilities

• Interview, train, schedule and supervise Front Desk team member(s)
• Greets and registers incoming guests and potential guests and distributes information about the Resort
• Processes reservations and/or cancellations in reservations system which includes cash handling and credit card processing
• Records all transactions in the accounts receivable system and secures all monies collected
• Runs end of day reports including reconciling the cash and credit card transactions
• Provides detailed reservation information to General Manager, Assistant General Manager or Administrative Assistant as needed
• Maintains front entrance and office appearance
• Patrols the Resort to ensure resort rules and policies are being followed
• Answers telephone/radio calls and relays emergency messages to appropriate staff and members in a timely fashion
• Secures facilities and amenities
• Keeps open line of communication with Resort Manager/Assistant Manager regarding reservations, cancellations, guest arrivals/departures, and any guest concerns
• Maintains confidentiality regarding sensitive company, personal member/guest, and employee information
• Responds to incidents on property, take pictures, and statements, as needed
• Performs other duties as assigned

Qualifications

• High school diploma or equivalent is required
• 1-3 years experience in a customer service environment
• Experience working with a point of sale computer system
• Previous supervisory experience
• Basic reading, writing, math and good computer skills are necessary
• Excellent communication, customer service skills and problem solving abilities are also required
• Knowledge of and experience working within the RV business preferred

Benefits

We offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

Pay

N/A

Schedule

N/A