Guest Services Supervisor

About the role

ELS is the ideal organization for developing a long and successful career, known for its culture of recognition and excellence.

Responsibilities

• Respond to questions and complaints in a timely manner.
• Contact tenants to address any issues that require immediate attention.
• Schedule maintenance calls and generate work orders for the repair of buildings and grounds.
• Order inventory and obtain estimates for repairs.
• Process new applications for long-term residency, including background checks and file maintenance.
• Assist the Activities team with hiring entertainment, purchasing supplies, and managing ticket sales for events.
• Manage the petty cash account, accounts payable and receivable, credit card reconciliations, cash reconciliations, and bank deposits.
• Manage calendars and perform general administrative tasks.

Requirements

• Bachelor’s degree, or a combination of education and equivalent experience.
• 3+ years of experience in on-site property management.
• Solid experience in customer service and basic knowledge of building structures.
• Experience coordinating and scheduling appointments.
• Proficiency with Microsoft Office and other web-based applications, including email and financial systems.
• Experience performing administrative tasks and the ability to manage multiple projects simultaneously and prioritize based on guest needs.
• Meticulous attention to detail.
• Valid driver’s license, good driving record, and current auto insurance.

Qualifications

• Not specified.

Skills

• Not specified.

Benefits

• Medical, dental, and vision plans.
• A generous 401(k) employer match.
• Paid vacations, holidays, and sick time.

Pay

Hourly: $20.00 - $21.00

The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant’s education, experience, skills, abilities, geographic location, internal equity, and alignment with market data. In addition to the base pay and our benefits, some positions are eligible for bonuses, sales commissions, or incentive pay.

Schedule

Not specified.