Guest Services Supervisor

Key Responsibilities

• Front desk operations, including guest check-ins and check-outs
• Sending email confirmations and pre-arrival communications
• Taking reservations and guest inquiries by phone
• Providing concierge services, including dining and activity recommendations
• Evening setup of our non-alcoholic guest mixer bar
• Daily room inspections and coordination with housekeeping
• Maintaining clean and organized common areas throughout the day and evening
• Accounting support, including coding invoices, assisting with reconciliations, daily reporting, and administrative tasks
• Assisting with social media updates, pop-ups, partnerships, and on-property activations throughout the season
• Supporting office coordination and HR-related administrative tasks as part of regular shifts

Requirements

• Prior hospitality experience required (boutique hotel experience strongly preferred)
• Strong communication and organizational skills
• Comfort with computers, email, and administrative or accounting tasks
• Ability to work independently, stay organized, and remain calm when the hotel is busy
• Applicants must be authorized to work in the United States. We are not able to accept candidates requiring visa sponsorship for this position

Compensation & Benefits

• Competitive hourly wage based on experience
• Clothing allowance provided
• Potential end-of-season bonus for successfully completing the contract through December