Guest Services Supervisor

About the role

As a Guest Services Supervisor, you will lead and inspire our service team, constantly interacting with guests and teaching others to do the same. This role requires passion for hotel operations and guest service with at least 2 years of similar work experience. Excellent communication skills, both verbal and written, flexibility, and willingness to meet the demands of a 24-hour operation are essential. Prior experience in a quality luxury hotel brand is preferred.

Responsibilities

• Welcome guests from across the globe with warmth and professionalism.
• Train and mentor the service team to deliver exceptional guest experiences.
• Ensure high standards of cleanliness and guest satisfaction in all areas of the hotel.
• Collaborate with other departments to enhance guest service and overall hotel operations.
• Handle guest complaints and issues in a professional and empathetic manner.
• Support the implementation of sustainability initiatives and eco-conscious practices.

Requirements

• Minimum 2 years of experience in a similar role within a luxury hotel setting.
• Excellent communication skills, both verbal and written.
• Flexible and adaptable to a 24-hour operation environment.
• Passionate about hotel operations and guest service.

Qualifications

• Strong leadership and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Experience with guest relations and problem-solving.
• Knowledge of hotel operations and procedures.

Skills

• Customer service excellence.
• Team leadership and mentoring.
• Sustainability awareness and practices.
• Problem-solving and conflict resolution.

Benefits

• Competitive compensation package.
• Health insurance coverage.
• Employee discounts on hotel stays.
• Professional development opportunities.
• Flexible work schedule.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

The schedule is flexible to accommodate the needs of the position and the team.

Starwood Hotels

Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. We are committed to non-discrimination on any protected basis covered under applicable law. For special accommodations, please visit People Operations.