Guest Services Supervisor
About Our Property
At the Hilton Garden Inn San Antonio Downtown, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest.
What You Will Have an Opportunity To Do
- Help guests discover their "Wanderlust" experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Interact with all guests
- The Supervisor will welcome each guest to our hotel
- If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
- You will be escorting and orienting the guest to the front desk for check-in
- Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel
- Train and mentor the team of bell attendants to provide exceptional customer service
- Aid the management team in coordination of special events that will impact the arrival and departure of guests
- You will be working together with other attendants to ensure each guest has a personalized experience and will "dive" to open the door for all guests
- Aid the lobby attendant in keeping entrance area clean and organized
- "Be the difference" with all guest and employees and do more than just "the norm"
What Are We Looking For?
- Previous experience in as a hotel Bell Attendant or Supervisor is a plus
- Hospitality industry experience is required
- Ability to remain calm and provide direction at all times
- Ability to solve problems when they arise
- Ability to work in a team environment is a must
- Pleasant and helpful personality
- Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel
Compensation
$15.00 - $18.00
Benefits
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.