Guest Services Representative/Part Time/ Days

About the role

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.

Schedule

• Week #1: Wednesday & Thursday 8:00AM-1:00PM, Friday 5:30AM-1:30PM
• Week #2: Monday 6:30AM-3:00PM, Tuesday/Wednesday/Friday 8:00AM-1:00PM
• Depending on schedule and staffing, may be hired for a holiday.

Responsibilities

• Proactively approach all guests to provide an exemplary first impression of the hospital and create a warm and welcoming environment.
• Greet guests with a smile and eye contact; present self in a professional, courteous, and friendly manner.
• Ascertain guest’s needs; take appropriate action or provide information, direction, transporting, and escorting as requested according to established policies and procedures.
• Screen and badge all visitors entering the facility for patient visitation, eatery, interview candidates, new hire FBI fingerprinting and health screening, pharmacy, medical records, clergy, employees, and any non-PMLG badged contractors.
• Listen carefully and be sensitive to the needs and wishes of all guests; treat all guests with dignity and respect.
• Communicate at all times in a way that supports patient confidentiality.
• Answer all telephone calls within 3 rings using established greeting; extend calls to the proper guest or provide information as requested.
• Provide accurate information to all physicians, clergy, volunteers, and hospital staff as requested or required.
• Handle all emergency situations in a calm and timely manner.
• Continuously observe and maintain the assigned area for potential safety or security issues, overall neatness, and cleanliness; notify appropriate personnel to ensure corrective action is taken.
• Assist with training new employees and volunteers for departmental job duties.
• Act as a liaison between patient families, clinical areas, and physicians to provide efficient and accurate information flow.
• Provide support and assistance to various departments on an as-needed basis.
• Validate parking tickets for incoming and discharged patients, Emergency Department visits, clergy, visitors of patients on the day of surgery, end-of-life, hospice, interview candidates, new hire health screening, and FBI fingerprinting.
• Attend educational in-service classes and departmental staff meetings.
• Order and maintain inventory of office equipment and supplies for the department.
• Assist in the proper care and maintenance of department office equipment, tools, and supplies.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent GED.
• One year of customer service-related work experience.
• Computer experience.
• Familiarity with Lancaster County.

Benefits

We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.