Guest Services Representative - Part-Time

About the role

Do you love meeting new people, sharing local tips, and being the friendly face that turns a traveler's long journey into a warm welcome? At Parks Hospitality Group, we believe that every guest deserves an unforgettable first impression. We’re looking for an enthusiastic and friendly Guest Services Representative to join our front desk family. In this highly interactive role, you will be the heart of our lobby—welcoming travelers, anticipating their needs, and bringing a positive attitude that makes every guest feel immediately at home.

Responsibilities

• Greet guests warmly and assist them with check-in and check-out processes.
• Answer questions, provide local information, and assist with special requests to enhance the guest experience.
• Ensure guest requests are handled promptly and professionally, maintaining a high level of service.
• Manage reservations, cancellations, and modifications as needed.
• Communicate effectively with other departments to ensure guests’ needs are met.
• Handle guest complaints and issues with professionalism, working towards a resolution.
• Maintain an organized front desk area and assist with other administrative duties as needed.

Requirements

• High school diploma or equivalent.
• Previous experience in a customer service or hospitality role preferred.
• Strong communication skills and a friendly, welcoming demeanor.
• Ability to stay calm under pressure and address guest needs with a positive attitude.
• Flexibility to work weekends, evenings, and holidays as required.
• Basic computer skills and experience with hotel management software a plus.

Benefits

• Immediate medical and dental benefits starting on your very first day for full-time team members.
• Paid time off (PTO) for all team members.
• Performance incentives: earn an extra $50–$150+ per month, plus cash awards for quarterly and/or annual performance ($250–$500).
• Heavily discounted room rates at brand hotels worldwide for you and your family.
• Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work.

About Us

At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work.

Location

LivSmart Studios by Hilton, 175 Stoneridge Dr., Columbia, SC 29210