Guest Services Representative - Hotel Renegade

About the role

In this role, you’ll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here—use it to build the future, make an impact, and continuously improve the guest experience.

Responsibilities

• Process guest arrivals and departures, including all necessary payments
• Handle & coordinate room assignments and pre-arrivals
• Handle guests' concerns
• Offer referral for services and handle requests for information
• Handle and store luggage
• Assist with the check-in and check-out of groups and tours
• Assist other departments as required

Requirements

• High school diploma or equivalent
• Excellent communication skills and professional attitude
• Effective conflict management and decision making
• Ability to use a variety of computer applications

Qualifications

• Mandatory requirement: U.S. Work Authorization (required)

Skills

• Customer service experience

Benefits

• Employee Discounts
• Paid Time Off
• Training & Development Opportunities
• 401K
• Medical Benefits
• 24/7 Online Care
• Pet Insurance

Pay

TBD

Schedule

TBD