Guest Services Representative | Full-Time

About the role

Responsible for providing service within Fairmont & Leading Quality Assurance (LQA) standards. Areas of responsibility will include, but are not limited to the Front Desk and the following:

• Greet, check in and settle guest accounts while adhering to all service standards
• Aid guests regarding resort facilities in an informative and helpful way
• Share information about the resort and activities, island activities, restaurants, and other information as it pertains to guests
• Serve as a sales agent promoting and up-selling accommodations and resort services
• Communicate internal and external guest requests via applicable resort software
• Maintain accurate records of daily transactions, including cash handling - currency exchange and balancing a bank
• Ensure that overall cleanliness and maintenance of our lobby exceeds expectations
• Familiarize yourself with group resumes ensuring all details of incoming and outgoing groups are executed
• Coverage of overnight shifts and duties as assigned
• Actively participate in monthly departmental sales promotions
• Organize time so all work is completed according to shift demand
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
• Focus attention on guest needs, remaining calm and courteous at all times
• Be knowledgeable of the island, our resort and resort offerings in order to be our guests' trusted guide

Responsibilities

Responsible for providing service within Fairmont & Leading Quality Assurance (LQA) standards. Areas of responsibility will include, but are not limited to the Front Desk and the following:

• Greet, check in and settle guest accounts while adhering to all service standards
• Aid guests regarding resort facilities in an informative and helpful way
• Share information about the resort and activities, island activities, restaurants, and other information as it pertains to guests
• Serve as a sales agent promoting and up-selling accommodations and resort services
• Communicate internal and external guest requests via applicable resort software
• Maintain accurate records of daily transactions, including cash handling - currency exchange and balancing a bank
• Ensure that overall cleanliness and maintenance of our lobby exceeds expectations
• Familiarize yourself with group resumes ensuring all details of incoming and outgoing groups are executed
• Coverage of overnight shifts and duties as assigned
• Actively participate in monthly departmental sales promotions
• Organize time so all work is completed according to shift demand
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
• Focus attention on guest needs, remaining calm and courteous at all times
• Be knowledgeable of the island, our resort and resort offerings in order to be our guests' trusted guide

Requirements

Minimum of one year experience in a fast paced Hotel environment involving multi-tasking, attention to detail, administrative duties and customer service.

Previous experience in luxury hotel environment desirable.

Qualifications

High School diploma and/or vocational training.

A Degree in Hotel/Hospitality or Tourism is an asset.

Skills

Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees

401(k)

One complimentary duty meal for all employees that work more than 6 hours per shift

Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)

Wellness Offerings

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities

Benefits

Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees

401(k)

One complimentary duty meal for all employees that work more than 6 hours per shift

Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)

Wellness Offerings

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities

Pay

$31.78

Schedule

Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.