GUEST SERVICES-MARCELLA'S SHORT NORTH

About the role

We are Great People Delivering Genuine Hospitality. To make “Raving Fans” of our Associates, Guests, Purveyors, Partners, and the Communities in which we do business. It is the responsibility of Guest Services to make raving fans of the five major groups of people we do business with by creating a positive first impression and making our guests feel welcome on the phone and in person. Guest Services controls the seating of the guests in the dining room to assure the quality of service, guest satisfaction, and maximize sales opportunities.

Responsibilities

• Reports to work on time as indicated on the work schedule.
• Uniform meets restaurant requirements and is maintained and cleaned.
• Practices positive personal hygiene and cleanliness habits during all work shifts.
• Exemplifies hospitality standards.
• Answers guests' questions about the restaurant.
• Handles requests and complaints with guest satisfaction as the priority.
• Cooperates with management and co-workers to assists others with duties, if needed.
• Communicates suggestions for improvement in a positive fashion.
• Follows all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant.
• Reports potentially unsafe conditions and uses materials and equipment properly.
• Knows emergency procedures in the restaurants
• Performs all duties and maintains knowledge of all standards and procedures as stated in the associate handbook.

Requirements

• 1 - 2 years of restaurant experience.
• Enthusiastic: Shows intense and eager enjoyment and interest.
• Self‑Starter: Inspired to perform without outside help.
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals.

Skills

• Genuine approach to hospitality.
• Exemplifies leadership, kindness, and positivity.
• “Yes is the Answer!” mentality.
• Values teamwork, family, and community.

Benefits

• Opportunities for career growth.
• 80% of all positions promoted from within.
• Dining discounts at any of our 60+ restaurants.
• Health benefits for eligible associates.
• Inclusive, fun, and creative environment.
• Flexible scheduling, paid time off, and closed 7 major holidays.

Pay

Starting pay $12.00‑$22.00/hour based on experience.

Schedule

Flexible scheduling; restaurant closed 7 major holidays.