Guest Services Lead

Position Overview

The Guest Services Lead at Torreon Golf Club is responsible for overseeing daily outside service operations while delivering an exceptional arrival and departure experience for our members and guests. This position serves as the on-site leader for the outside services team and ensures that Torreon’s high standards of professionalism, organization, and hospitality are consistently met.

Primary Responsibilities

• Supervise and coordinate daily outside service operations
• Ensure carts are cleaned, prepared, and staged to club standards
• Oversee bag handling and storage with care and professionalism
• Maintain the driving range, short game areas, and practice facilities
• Monitor pace of play support and first tee organization
• Serve as a communication bridge between the golf shop and outside staff
• Aid with tournament setup, signage placement, and special event preparation
• Train and mentor outside service staff on service standards and procedures
• Ensure all areas (bag drop, cart barn, staging areas) remain clean and organized

Leadership & Service Standards

• Demonstrate strong leadership skills, reliability, and a proactive approach to problem-solving
• Show excellent communication, attention to detail, and the ability to manage multiple moving parts during busy tee times and events
• Foster a positive, team-first culture while ensuring members consistently feel welcomed and valued

Seasonal Scope

This is a seasonal leadership position aligned with Torreon’s golf calendar, offering growth opportunities within golf operations for individuals seeking advancement in the industry.