Guest Service Lead

About the role

The role of Guest Service Lead is responsible for ensuring exceptional customer service experiences at all times. This includes managing guest interactions, resolving complaints, and enhancing overall guest satisfaction.

Responsibilities

• Manage guest interactions and ensure prompt and courteous responses.
• Resolve guest complaints and issues in a timely manner.
• Enhance guest satisfaction through proactive service and problem-solving.
• Collaborate with other departments to improve guest experience.

Requirements

• Bachelor’s degree in hospitality, customer service, or related field.
• Minimum 3 years of experience in a customer service role.
• Strong interpersonal and communication skills.
• Ability to work flexible hours including evenings and weekends.

Qualifications

• Excellent problem-solving and conflict resolution skills.
• Proficiency in Microsoft Office Suite.
• Experience with hotel management systems is a plus.

Skills

• Customer service orientation.
• Effective communication and interpersonal skills.
• Team player with strong collaboration abilities.

Benefits

• Comprehensive health insurance coverage.
• Flexible work schedule.
• Professional development opportunities.

Pay

• $20 - $25 per hour based on experience.

Schedule

• Variable schedule to accommodate guest needs.