Guest Services - Georgia Theatre

AEG has played a pivotal role in transforming sports and live entertainment for over 20 years, hosting more than 160 million guests annually and promoting over 10,000 shows worldwide. We are committed to innovation, artistry, and community, leveraging our 300+ venues, leading sports franchises, marquee music brands, and global sponsorship activations to create memorable moments. Our business values diversity, inclusion, and sustainability, striving to reflect the artists, athletes, and fans we host while minimizing our environmental impact.

About the role

Guest Services Staff act as the primary provider of direct services to guests at our venues. They ensure a safe and welcoming environment from the moment guests arrive, delivering expert, professional, and friendly customer service.

Responsibilities

• Answer guest questions, direct guests to key venue areas (restrooms, ATMs, coat checks, VIP areas, concert areas), and provide additional assistance as needed.
• Operate coat check rooms following established guidelines and procedures.
• Scan tickets for venue entry and administer applicable wristbands (21+, VIP Access, Private Event Access).
• Greet guests, resolve complaints, and escalate concerns when necessary.
• Monitor guest conduct to maintain a safe and secure environment for all.
• Oversee alcohol consumption to prevent underage drinking and ensure responsible behavior.
• Assist with seating and support ADA patrons.
• Enforce all venue policies and procedures.
• Complete required company and venue trainings and participate in employee meetings.
• Serve as part of the emergency evacuation team, communicating with and directing guests during emergencies.
• Monitor venue compliance with fire department safety regulations during guest arrival and exit.
• Perform other duties as assigned by Management and Supervisors.

Requirements

• High School Diploma or equivalent.
• 0-2 years of related work experience; previous experience in events or knowledge of the music industry preferred.
• Ability to work in varying conditions and lift 50 lbs. without assistance.
• Positive attitude with superior customer service skills.
• Availability to work nights, weekends, and holidays as required by the venue schedule.
• Ability to stand, walk, and climb stairs for long periods.

Pay

$14 - $16 per hour.

Benefits

This part-time position may be eligible for ACA benefits (ACA qualification).